Admission and Emergency Assessments

Authors' Note Acknowledgments Chapter 1: Introduction Comment on Diversity Chapter 2: The Purpose of the Interview Criteria The Patient's or Family's Agenda Reconciling Criteria and Motivation Concluding Thoughts Chapter 3: The Reality of the Emergency and Assessment Interview: Challenges to Validity and Reliability The Deciphering Filters: The Assessment Questions, Observations, and Criteria The Curve of Ability The Different Levels of Motivation Obligations and External Pressure The External Factors of the Collateral Sources and Climate Vignettes Concluding Thoughts Chapter 4: Interviewing Skills and Patterns The Structured Versus the Unstructured Interview Pattern Joining with the Patient: Formality, Tone of Voice, and Confidence Case Vignettes Concluding Thoughts Chapter 5: Suicide Assessment The Criteria of Suicide Assessment: Immediate versus Potential Safety Risk Applying the Curve of Ability The Value of Collateral Sources Becoming Accustomed to Asking Patients about Suicide Vignettes of Suicide Assessment Concluding Thoughts Chapter 6: The Disruptive, Aggressive, and Anti-Social Patient Anger Due to Unmet Human Needs Risks Associated with the Disruptive, Aggressive, and/or Anti-Social Patient Safety Measures to Protect Therapists, Patients, and Guests Concluding Thoughts Chapter 7: Assessing Children and Adolescents Interviewing Considerations The Immediate Safety Risk Out of Control, Reckless, Risky Behavior Assets and Liabilities of the Caregiver in the Assessment Process Legal Obligations Vignettes Chapter 8: Substance Use Assessment Taking the History Scope of Drug and Alcohol Types Criteria for Hospital Admission Immediate Safety Risk versus Potential Safety Risk Concluding Thoughts Chapter 9: Language Interpretation Legal and Ethical Considerations Expectations for the Interview Telehealth Vignettes Working with the Interpreter Concluding Thoughts Chapter 10: Staffing with the Doctors The Script and Its Elements The Structure of the Script Delivery of the Script: Tone and Pace Getting to Know the Doctors You Work with When a Doctor Passes? The Risk of Bad Recommendations Extraordinary Situations Vignettes Concluding Thoughts Chapter 11: Telling People "No" Reviewing Boundaries Understanding Assertiveness Vignettes Concluding Thoughts Chapter 12: Insurance Prior Authorizations Prior Authorization as an Element of Utilization Management The Phone Call Prior Authorization The Fax Authorization The Online Authorization The Peer-to-Peer or Physician Review What If There Is a Denial? Concluding Thoughts Chapter 13: The High Utilizer Describing High Utilizers Overall Perspective Serial Behavioral Patterns Challenges to Interviewing Strategies for Interviewing Difficult High Utilizers Sometimes You Can Divert the High Utilizer Vignettes Concluding Thoughts Chapter 14: Concluding Thoughts: Learning and Appreciating the Value of Communication John's Experiences David's Experience References Index About the Authors