Assessing Business Excellence

Introducing excellence - Introduction; Excellence: the fundamental concepts; Quality award and excellence; The excellence models; Adopting an excellence approach; Summary; A quick guide to the National Quality Awards - US awards; European; UK; Deming; Australian; Canadian; Other regions; Where does ISO90000 fit?; Summary; The Malcolm Baldrige National Quality Award - History; Core values and concepts; The criteria for performance excellence; The scoring system; The award winners; Promoting performance excellence across the US; Summary; The EFQM Excellence Model - History; Fundamental concepts; The criteria: enablers and results; The scoring system; The award winners; The UK Excellence Award; Summary; The Deming Prize - History; The Deming Prize Framework; The evaluation process; The award process; Deming Prize winners; Summary; The Australian Business Excellence Framework - Common principles; Categories and items; Assessment dimensions; Promoting excellence in Australia; The prize winners; Summary; The Canadian Framework for Business Excellence - Concepts; Categories; Assessment and scoring; Promoting excellence in Canada; The prize winners; Summary; The ISO9000:2000 Quality Management System - History; Fundamental concepts; Quality management systems requirements; The certification process; The internal audit and management review; Integrating the excellence frameworks into the QMS; The Business Management System; Summary; How do the models compare? - Objectives, excellence principles and criteria; Common award criteria; Mapping the models; A unified model; Summary; The models and self-assessment - Introduction; Key steps in the process; Approaches to self-assessment; Self-assessment and organizational maturity; The benefits from self-assessment; Summary; Building an excellence platform - A roadmap to excellence; The basic platform; The vision excellence framework; Process excellence; Performance management framework; Integration; Summary; The excellence hall of fame - Cases from the Baldrige winners; Cases from the European Excellence Award winners; Cases from the UK Excellence Award winners; Cases from the Deming Prize winners; Benefits from an excellence approach; Summary; Further reading; Appendices; Index.