0 Item

Be Our Guest

Name: Be Our Guest
Brand: DISNEY PR
Price: 56.95 AUD
Availability: PreOrder

Perfecting the Art of Customer Service

By: Disney Institute

Write A Review

Hardcover | 1 April 2025

At a Glance

Hardcover
224 Pages

Hardcover

$56.95

or 4 interest-free payments of $14.24 with

Available: 1st April 2025

Preorder. Will ship when available.

A completely updated and revised edition of our bestselling BE OUR GUEST.
Disney Institute shares the operational practices used to serve Guests at the parks and resorts for over sixty years. The book will detail how and why excellent service does not simply come from a friendly smile or easy transaction. It results from truly understanding the customer's needs and putting the right guidelines and customer service standards in place, in order to exceed their expectations.When an organization puts the customer at its core--empowering its people and unifying its processes--outstanding customer service becomes possible on a consistent basis, from the first greeting to the final meeting. When all touch points are exemplary experiences, a customer has a much greater incentive to return, as well as recommend us to others. No one understands this better than Walt Disney Parks & Resorts.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.