Booktopia has been placed into Voluntary Administration. Orders have been temporarily suspended, whilst the process for the recapitalisation of Booktopia and/or sale of its business is completed, following which services may be re-established. All enquiries from creditors, including customers with outstanding gift cards and orders and placed prior to 3 July 2024, please visit https://www.mcgrathnicol.com/creditors/booktopia-group/

Benchmarks in Hospitality and Tourism

By: Sungsoo Pyo

Write A Review

eBook | 14 October 2013 | Edition Number 1

At a Glance

ePUB
176 Pages

eBook

$114.99

or 4 interest-free payments of $28.75 with

Instant Digital Delivery to your Booktopia Reader App

How much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and desti