| Preface | p. viii |
| Business Processes: Definition, Life Cycle, and Identification | p. 1 |
| Business Process Definition | p. 2 |
| Distinguishing Business Processes from Business Functions | p. 4 |
| The Process Lifecycle | p. 4 |
| Process Identification | p. 6 |
| Conclusion | p. 19 |
| Business Processes: Modelling, Analysis, and Implementation | p. 20 |
| Introduction | p. 20 |
| Process Modelling | p. 20 |
| Process Analysis | p. 22 |
| Process Transformation | p. 24 |
| Process Implementation | p. 31 |
| Process Monitoring and Control | p. 32 |
| Mal-Processes: Negative Business Process Scenarios | p. 34 |
| Conclusion | p. 44 |
| Modelling Business Processes | p. 45 |
| Need for Modelling | p. 45 |
| Need for a Modelling Framework/Architecture | p. 46 |
| House of Business Engineering | p. 47 |
| The Control View and Event-Driven Process Chains | p. 48 |
| Organisational View | p. 60 |
| Function View | p. 62 |
| Data View | p. 63 |
| Business Blueprints | p. 64 |
| SAP R/3 Reference Model and ARIS HOBE | p. 66 |
| Capturing the EPC Model | p. 66 |
| Modelling Guidelines | p. 69 |
| Enterprise Systems Implementation Issues | p. 72 |
| Enterprise Systems Project Management | p. 79 |
| People, Process, and Technology Issues | p. 80 |
| Critical Success Factors for Enterprise System Implementation | p. 81 |
| Implementation Strategies | p. 81 |
| Phased vs. Big-Bang Implementation Approaches | p. 84 |
| Enterprise Systems Implementation Phases | p. 89 |
| Introduction | p. 89 |
| Chartering | p. 91 |
| Preparing for the Enterprise System Project | p. 101 |
| Planning of the Business Processes | p. 107 |
| Configuring the System | p. 114 |
| Testing and Validation of the Enterprise System | p. 119 |
| Final Preparation | p. 120 |
| Going Live | p. 121 |
| Enterprise Systems Success | p. 123 |
| Enterprise System Implementation Risks | p. 124 |
| Conclusion | p. 126 |
| Enterprise Systems: The SAP Suite | p. 128 |
| Systems in an Organisation | p. 128 |
| Integrated Information Systems | p. 129 |
| SAP | p. 130 |
| Modules of SAP | p. 132 |
| SAP as Process-Ware | p. 132 |
| Evolution of SAP | p. 134 |
| SAP R/3 | p. 137 |
| SAP Support for Making, Buying, and Selling | p. 138 |
| mySAP.com | p. 139 |
| Intelligence Density | p. 140 |
| The Enterprise System Landscape | p. 142 |
| Backward, Foreward, Inward, and Upward | p. 143 |
| Costs of Enterprise Systems | p. 143 |
| Problems with Enterprise Systems | p. 144 |
| Benefits of Enterprise Systems | p. 146 |
| Case of ERP Implementation for Production Planning at EA Cakes Ltd. | p. 148 |
| Organisation Background | p. 149 |
| Implementation Problems | p. 154 |
| Current Challenges | p. 157 |
| Case Development | p. 158 |
| Comments | p. 164 |
| Core Business Processes in Enterprise Planning: Choosing the Structure of the System | p. 168 |
| The Structural Components of a Planning System | p. 169 |
| The Levels of Planning | p. 171 |
| Production Units | p. 175 |
| Planning Horizons and Planning Periods | p. 179 |
| Planning Periods, Cycle Times, and Inventory | p. 184 |
| The Range of Planning Horizons and Planning Periods | p. 190 |
| Conclusion: The Holistic System | p. 192 |
| Capacity Management Business Processes | p. 194 |
| Requirements Planning | p. 195 |
| Capacity Planning at the Company Level | p. 211 |
| Capacity Planning at the Aggregate Level | p. 213 |
| Capacity Planning at the Shop Level | p. 214 |
| Case Solutions | p. 220 |
| Description | p. 222 |
| Technical Material | p. 225 |
| Production Planning Redesign: Special Topics | p. 238 |
| Competitive Advantage from Production Planning | p. 238 |
| Balancing Capacity Vectors | p. 244 |
| The Factors of the Production Planning Environment | p. 263 |
| Coordination and Integration | p. 274 |
| Precedence Constraints | p. 277 |
| System Clock | p. 278 |
| Other Constraints and the Criterion | p. 281 |
| A Tutorial Case Study: Pasta Company | p. 284 |
| Case Description | p. 284 |
| Case Solution | p. 293 |
| Conclusion | p. 310 |
| Conclusion | p. 314 |
| Current Problems | p. 314 |
| Epilogue and Lessons Learned | p. 315 |
| References | p. 317 |
| About the Authors | p. 324 |
| Index | p. 325 |
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