Business Relationship Manager

Careers in It Service Management

By: Ernest Brewster

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Paperback | 30 June 2014

At a Glance

Paperback
190 Pages

Dimensions(cm)
19.84 x 12.85 x 1.04

Paperback

$45.51

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Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Industry Reviews

This is the definitive guide to business relationship management for all IT and business professionals. It takes some keynotes from ITIL and SFIA but plays a symphony in the depth and coverage of the human role in the context of process, systems, methods and technological change. -- Brian Scott MBCS

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