0 Item

Call Center Continuity Planning - Jim Rowan

Instant online reading.
Don't wait for delivery!
Go digital and save!

Call Center Continuity Planning

Name: Call Center Continuity Planning
Brand: AUERBACH PUBN
Price: 817.25 AUD
Availability: BackOrder

By: Jim Rowan, Sharon Rowan

Write A Review

Hardcover | 8 December 1998 | Edition Number 1

At a Glance

Hardcover
442 Pages

Dimensions(cm)
28.0 x 21.0 x 5.56

Hardcover

RRP $1,155.00

$817.25

29%OFF

or 4 interest-free payments of $204.31 with

Available for Backorder. We will order this from our supplier however there isn't a current ETA.

A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outages to major hurricanes.
Should you use external Call Volume Management (CVM) solutions such as pre-established procedures for disaster call routing? Or, should you use internal solutions such as planning for a company cold site, virtual call center, or use of the excess capacity of your other call center during emergency?
What about managing call volumes to cope with non-emergency seasonal or time of day peaks? Can you use your call centers minimum daily overflow of calls as a benefit rather than a problem? What is involved in contracting to outsource call handling to another call center in terms of effectiveness, expertise, technology, and human resources - and what advanced call processing techniques are available?
Call Center Continuity Planning answers all these questions and more. It also provides detailed information on the concept of CVM, that treats the volume of calls as a fluid, that can be channeled from one place to another via computer-managed switching. Your Call Volume Management system acts like a series of aqueducts to manage the floodwaters of incoming calls before your call-takers are swept away.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Business & Management Business Mathematics & Systems Sales & Marketing Customer Services Computing & I.T.Computer Networking & Communications Engineering & Technology Technology in General Engineering in General Management & Management Techniques Management of Specific Areas

Office & Workplace Office Systems & Equipment Computer Science Systems Analysis & Design

Introduction
Principles of Voice Recovery
Planning Philosophy Six Principles for Developing an Effective Plan
The Illusions of Recoverability Rationalizing Procrastination
Planning
Plan Stages Business
Impact Analysis
Risk Analysis
Recovery Team Selection Plan Contents Team
Responsibilities IS Department
Recovery Planning Disaster Implementation Tasks Return to Normal Operations Plan Maintenance Procedures
Call Volume Management
Call Volume
Table of Contents provided by Publisher. All Rights Reserved.

Call Center Continuity Planning

At a Glance

Hardcover

Shipping

How to return your order

Defective items

You Can Find This Book In

More in Management of Specific Areas

365+ Ways to Save the Planet and Your Money at the Same Time

Coaching Habit

Say Less, Ask More & Change the Way You Lead Forever

The Secret Life of Real Estate and Banking

How It Moves and Why

Barefoot Kids

The new book from The Barefoot Investor

The Ideal Team Player

A Leadership Fable About the Three Essential Virtues

Green Living Made Easy

101 Eco Tips, Hacks and Recipes to Save Time and Money

Human Resource Management

Marketing 2ed

Theory, Evidence, Practice

Belonging

The Ancient Code of Togetherness: The International No. 1 Bestseller

Good Is the New Cool Guide to Meaningful Marketing

How Brands Can Win with Conscious Consumers

See Your Elephant

Discover What's Holding You Back from Your True Potential

A Time of Perverts

Burn-out, the Epidemic of the Century

Help Them Grow or Watch Them Go, Third Edition

Career Conversations Organizations Need and Employees Still Want

Buy Now

The Ultimate Guide to Owning and Investing in Property

Challenges and Opportunities for Innovation in India

Multifidelity Modeling in Vibration Analysis

The Impact of the Digitalization on the Human Resource Management

Collaborating with the Enemy

How to Work with People You Don't Agree with or Like or Trust

Human Resource Management

11th Edition

Tax Secrets of the Rich

2024 Edition - The bestselling popular finance book from Kerry Packer's accountant, for readers of Dave Gow, Robert T. Kiyosaki and Steve McKnight

Fanatical Prospecting

The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, & Cold Calling

Human Resource Development

From Theory into Practice

How Brands Grow: Part 2 Revised

2nd Edition - Including Emerging Markets, Services, Durables, B2B and Luxury Brands

The Talent Code

Greatness isn't born. It's grown

This product is categorised by