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Communicating Effectively For Dummies
By: Marty Brounstein
Paperback | 1 April 2001 | Edition Number 1
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Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations. Whether you’re the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success.
From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:
- Learn how to become an active listener
- Accentuate the positive in negative situations
- Find win-win solutions for conflicts
- Stay on track when writing e-mails and letters
- Handle presentations, interviews, and other challenges
- Speak forcefully and assertively without alienating others
- Becoming aware of your own assumptions
- Dealing with passive-aggressive communicators
- What to say to help someone open up to you
- Communicating through eye contact and body language
- Maintaining a positive attitude
- Dealing with sensitive issues
- Effective conflict resolution models
- When to use e-mail, the phone, or a face-to-face meeting
- Dealing with angry customers
- Coaching your staff to communicate better
ISBN: 9780764553196
ISBN-10: 0764553194
Series: For Dummies (Computer/Tech)
Published: 1st April 2001
Format: Paperback
Language: English
Number of Pages: 384
Audience: General Adult
Publisher: John Wiley & Sons Inc (US)
Country of Publication: US
Edition Number: 1
Dimensions (cm): 23.4 x 18.7 x 1.9
Weight (kg): 0.58
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You Can Find This Book In
This product is categorised by
- Non-FictionBusiness & ManagementBusiness Communication & Presentation
- Non-FictionSelf-Help, Personal Development & Practical AdviceHow-toFor Dummies BooksBusiness & Finance General Business & Finance Reference
- Non-FictionBusiness & ManagementOffice & Workplace
- Non-FictionBusiness & ManagementOwnership & Organisation of EnterprisesSmall Businesses & Self-Employed