Communication in Construction

Theory and Practice

By: Andrew Dainty, David Moore, Michael Murray

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Paperback | 20 January 2006 | Edition Number 1

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288 Pages

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23.39 x 15.6 x 1.52

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Communication within project-based environments presents special challenges. This is especially true within the construction industry, where interaction tends to be characterised by unfamiliar groups of people coming together for short periods before disbanding to work on other endeavours.

This book examines communication at a number of levels ranging from interpersonal interactions between project participants to corporate communication between organizations. Several non-typical perspectives on the process of communication are introduced to encourage the reader to think about communication in a more innovative manner. The combination of differing perspectives illustrates the diversity of communication problems facing those working within project-based environments. Practical guidance is provided on possible solutions to communication problems, and a number of examples and case studies are presented.

Industry Reviews

It would be difficult to put another team together with comparable knowledge! In all, this is a solid publication which will hopefully inspire further interest and scientific enquiry into this area. Christopher Gorse International Journal of Architectural Engineering and Design Management ...provides a broad account of communication in construction. Students of construction related subjects will find the book useful, both as a reference and as a source of inspiration for future research. Construction Management and Economics 'An excellent commentary on construction communication' -- Lecturer, University of Bolton

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List of figures	p. ix
List of tables	p. xi
About the authors	p. xiii
Preface	p. xv
Acknowledgements	p. xvii
Communication concepts and contexts	p. 1
Introduction	p. 3
Defining communication	p. 3
The importance of effective communication	p. 6
The principles of effective communication	p. 10
The role and importance of effective communication to the project manager	p. 12
The aims, focus and structure of this book	p. 14
Communication concepts and contexts	p. 15
From individuals to corporations: communication types and techniques	p. 16
Future directions for construction communication	p. 16
Summary	p. 17
Critical discussion questions	p. 18
The challenges of communicating in the construction project environment	p. 19
The nature of project-based working	p. 20
The communication imperative for construction organisations	p. 25
New communication challenges for the contemporary construction industry	p. 35
Communication challenges for the construction project manager	p. 40
Summary	p. 42
Critical discussion questions	p. 42
Case study: the importance of effective communication: the design and construction of the New Scottish Parliament in Edinburgh 1997-2004	p. 43
Theoretical perspectives on construction communication	p. 53
The development and value of communication theory	p. 53
Theoretical models of communication	p. 55
Applying communication models to construction	p. 59
Communication media	p. 64
Barriers to effective communication	p. 69
Summary	p. 71
Critical discussion questions	p. 72
From individuals to corporations: communication types and techniques	p. 73
Interpersonal communication	p. 75
Defining interpersonal communication	p. 75
The nature of effective interpersonal communication within construction	p. 76
The importance of effective interpersonal communication for construction project performance	p. 77
Verbal interpersonal communication in construction	p. 79
Non-verbal interpersonal communication in construction	p. 84
The interplay of verbal and non-verbal forms of interpersonal communication	p. 86
Summary	p. 89
Critical discussion question	p. 89
Case study: inter-professional communication	p. 90
Group and team communication	p. 96
Group development and team roles	p. 96
Factors shaping the success of communication within construction project teams	p. 101
Inter-group communication	p. 110
Summary	p. 121
Critical discussion questions	p. 122
Case study: developing high performance teams: soft and hard communications initiatives at the Simons Group	p. 122
Organisational communication	p. 128
Introduction	p. 128
The organisation as an arena for communication	p. 128
Communication as a determinant of organisational structure	p. 131
Understanding communication within organisations	p. 132
The nature of communication within construction organisations	p. 137
Managing communication within construction organisations	p. 142
Developing an organisational communication strategy	p. 146
Some caveats to improving communication within the temporary involvement climate of the construction project	p. 149
Summary	p. 150
Critical discussion questions	p. 151
Case study: community relations at HBG Construction Ltd: internal and external communications	p. 151
Corporate communication	p. 160
Introduction	p. 160
Defining corporate communication	p. 160
Stakeholder theory	p. 161
Principles of mass communication	p. 162
Managing the corporate image of a construction organisation	p. 167
Managing the corporate image of the construction industry	p. 174
Communicating corporate and social responsibility	p. 177
Summary	p. 179
Critical discussion questions	p. 179
Case study: corporate communication in relation to sensitive projects: the Yangtze Three Gorges Project	p. 180
Future directions for construction communication	p. 189
Information and communications technology	p. 191
Introduction	p. 191
The utilisation of ICT in the construction industry	p. 192
Virtual working as a driver for ICT innovation	p. 193
The evolution of ICT in construction	p. 194
Some examples of ICT innovations in construction	p. 196
Potential barriers to the uptake of ICT in construction	p. 201
Explaining the industry's reluctance to embrace ICT: differential adoption	p. 205
Realising the potential of ICT in the future	p. 206
The limitations of ICT	p. 212
Summary	p. 213
Critical discussion questions	p. 214
Case study: an innovative application of ICT in the construction process: the Stent Handheld Electronic Piling Assistant (SHERPA)	p. 214
Conclusions and future directions in construction communication	p. 220
Introduction	p. 220
The construction communication context	p. 220
Deconstructing the construction communication challenge for the project manager	p. 222
Future construction communication challenges	p. 223
The role of communication in enabling change	p. 227
The construction project manager as an enabler of communication	p. 228
Some future research directions	p. 229
Summary	p. 230
Critical discussion questions	p. 230
References	p. 232
Index	p. 251
Table of Contents provided by Ingram. All Rights Reserved.

Communication in Construction

Theory and Practice

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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