Communication Skills For The Health Care Professional

Part I: The Context for Health Care Communications in an Evolving Health Care System Chapter 1: Evolution of Health Care Delivery and Implications for Health Providers Chapter 2: Technological Advances Have Changed the Way Health Professionals and Patients Communicate Chapter 3: Problems in Access to and Availability of Health Care Intimately Linked to Patient-Provider Communications Part II: Foundations for Understanding Communications in Health Care Chapter 4: Principles of Human Communication Chapter 5: The Nature of Therapeutic Communications Chapter 6: Cultural Similarities and Differences and Communication Part III: Critical Competencies in Therapeutic Communications Chapter 7: The Pervasive Role of Empathy, Confirmation, and Compassion Chapter 8: Communications That Contribute to Trust and Mistrust of Providers Chapter 9: The Art and Skillful Use of Questions Chapter 10: Therapeutic Use of Silence and Pauses Chapter 11: The Impact of Self-Disclosures Chapter 12: The Proper Placement of Advisement Chapter 13: Reflections and Interpretations Chapter 14: The Judicious Use of Confrontations, Orders, and Commands Part IV: Communications to Ensure Comprehensive and Continuous Patient-Centered Care under Challenging Circumstances Chapter 15: Communicating with Patients with Low Health Literacy Chapter 16: Communicating with Patients Who Have Chronic and/or Life Threatening Illness Chapter 17: Communicating with Patients and Families in Crisis Chapter 18: Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses Part V: Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies Chapter 19: Communications Within and Across Health Care Provider Groups Chapter 20: Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies Chapter 21: Family Dynamics and Communications with Patients' Significant Others Part VI: Ethics and Communications in Health Care Chapter 22: Patient's Rights to Informed Choice and Consent in Health Care Decision Making Chapter 23: The Privileged Nature of Patient- Provider Communications: Issues of Confidentiality, Anonymity, and Privacy Part VII: Transforming Health Care through Changing Patient Behaviors and Systems of Care Chapter 24: Transforming Health Care through Changing Patient Behaviors and Systems of Care Chapter 25: Altering Systems of Care to Enhance Health Care Communications Part VIII: Evidence Supports the Importance of Effective Communications Chapter 26: Bringing Health Provider Communication to the Patient, Not Patient to Provider Chapter 27: Communications to Promote Behavior Change Chapter 28: Collaborative Care to Promote Treatment Adherence and Effective Mental Health Care Chapter 29: Communications for Advance Care Planning