Preface | p. x |
Determining the Need and Selling the Program | p. 1 |
Determining the Need | p. 1 |
The New View of Maintenance Productivity | p. 1 |
Determining the Need for a CMMS | p. 2 |
How a CMMS Meets the Need | p. 3 |
What a CMMS Should Do for You | p. 6 |
What You Need in a CMMS | p. 7 |
Selling the Program | p. 9 |
Definition of a CMMS | p. 13 |
CMMS Functionality | p. 14 |
Equipment/Asset Records Creation and Maintenance | p. 14 |
Equipment/Asset Bills of Materials Creation and Maintenance | p. 14 |
Equipment/Asset and Work Order History | p. 14 |
Inventory Control | p. 15 |
Work Order Creation, Scheduling, Execution, and Completion | p. 15 |
Preventive Maintenance Plan Development and Scheduling | p. 16 |
Human Resources | p. 17 |
Purchasing and Receiving | p. 17 |
Invoice Matching and Accounts Payable | p. 17 |
Tables and Reports | p. 18 |
CMMS Databases or Files | p. 18 |
Equipment/Asset Identification and Specifications | p. 18 |
Equipment/Asset Hierarchies | p. 20 |
Equipment/Asset Bills of Materials | p. 22 |
Cross Reference of Inventory to Equipment/Asset "Where Used" | p. 23 |
Spare Parts and Stores Inventory | p. 24 |
Work Orders | p. 26 |
Preventive Maintenance Plans | p. 27 |
Repetitive Maintenance Plans | p. 27 |
Cost Accounting Data | p. 28 |
Work Order History | p. 28 |
Craft/Skill Data | p. 30 |
Purchase Requisitions | p. 30 |
Purchase Orders | p. 31 |
Who Uses a CMMS and How | p. 33 |
Maintenance | p. 33 |
Engineering | p. 40 |
Production | p. 42 |
Inventory Control | p. 44 |
Purchasing | p. 47 |
Accounting/Finance | p. 48 |
Executive Management | p. 49 |
What a CMMS Will Do | p. 50 |
Maintain, Sort, Summarize, and Display Data | p. 50 |
Automate and Control a Reliable Preventive Maintenance Program | p. 51 |
Automate and Control a Reliable Inventory Replenishment Program | p. 51 |
Provide Accurate Job Scheduling Based Upon Resource Availability | p. 52 |
Maintain Accurate Historical Records | p. 52 |
Improve Planning | p. 52 |
Improve Labor Productivity | p. 53 |
What a CMMS Will Not Do | p. 53 |
Replace a Maintenance Manager | p. 53 |
Replace Planners | p. 54 |
Assign Work | p. 54 |
Bring Order to Chaos | p. 55 |
Improve Reliability and Quality | p. 55 |
CMMS Justification | p. 56 |
Needs Analysis | p. 57 |
Functional Requirements for Effective Maintenance | p. 58 |
Identifying Limiting Factors | p. 58 |
Prepare Flow Charts of Existing Activities | p. 59 |
Determine Inputs/Outputs | p. 59 |
Document Existing Job Profiles | p. 60 |
Determine Volume and Frequency | p. 60 |
Prioritize and Categorize Activities | p. 60 |
Identify Opportunities for Improvement | p. 60 |
Prepare Flow Charts of Proposed Changes | p. 61 |
Determine Inputs/Outputs | p. 61 |
Document Proposed Job Profiles | p. 61 |
Determine the Number of Work Stations | p. 61 |
Determine Specific Organizational Requirements | p. 64 |
Maintenance Organizations | p. 67 |
Centralized Maintenance | p. 67 |
Assigned Maintenance | p. 68 |
Labor Distribution | p. 68 |
Cost-Benefit Analysis | p. 69 |
Estimating the Cost of Implementation | p. 70 |
Typical Benefits of Effective Maintenance Management | p. 70 |
Six Keys to Selling Your CMMS Program | p. 75 |
Do Your Homework | p. 75 |
Develop Concise Goals and Objectives | p. 76 |
Know Your Audience | p. 76 |
Forget You Are in Maintenance | p. 78 |
Develop a Detailed Implementation Plan | p. 79 |
Get Absolute Buy-In | p. 80 |
CMMS Vendor Selection | p. 81 |
Developing the Requirements Document | p. 82 |
Determining the Short List of Vendors | p. 85 |
System Evaluation | p. 86 |
Request for Proposal | p. 88 |
Proposal Evaluation | p. 88 |
Contract Negotiation | p. 89 |
Fully Understand the Proposed System | p. 90 |
Verify the Proposed System | p. 90 |
Understand the Competitive Costs for Systems | p. 90 |
Understand the Competitive Cost for Services | p. 91 |
Negotiate a Fair Price | p. 92 |
Do Not Be Intimidated by the Vendor | p. 93 |
Project Implementation | p. 94 |
Project Plan Development | p. 94 |
Infrastructure Requirements | p. 95 |
Labor Requirements | p. 98 |
Training Requirements | p. 99 |
Project Schedule | p. 101 |
System Installation | p. 102 |
Hardware Installation | p. 102 |
Software Installation | p. 104 |
Database Development | p. 105 |
Equipment/Asset Numbering Logic | p. 106 |
Inventory/Spares Numbering Logic | p. 108 |
Data Acquisition | p. 109 |
Data Entry | p. 110 |
Integrating a CMMS with Other Systems | p. 111 |
Inventory | p. 113 |
Purchasing | p. 114 |
Invoice Matching and Accounts Payable | p. 114 |
Cost Accounting and General Ledger | p. 115 |
Payroll | p. 116 |
Graphics | p. 117 |
Project Tracking | p. 117 |
Predictive Maintenance Systems | p. 117 |
CMMS and Client Server | p. 119 |
Background | p. 119 |
Client Server Concept | p. 120 |
Maintenance Requirements | p. 123 |
Why a CMMS Fails | p. 125 |
Partial Implementation | p. 126 |
Lack of Resources | p. 127 |
Fragmentation of Effort | p. 127 |
Staff Overload or Not Enough Staff | p. 128 |
Inappropriate Expectations | p. 128 |
Lack of Behavioral Expectations | p. 129 |
Treating Computers as Deliverables | p. 129 |
Confrontation Instead of Collaboration | p. 129 |
Poor Communication | p. 130 |
Lack of Expertise | p. 130 |
Reliance on Consultants | p. 131 |
Modification of the CMMS | p. 131 |
Work Culture Restrictions | p. 132 |
How to Assure Success | p. 133 |
Plant Culture | p. 133 |
Sales and Marketing | p. 134 |
Production | p. 134 |
Procurement | p. 135 |
Maintenance | p. 136 |
Information Systems | p. 136 |
Other Plant Functions | p. 137 |
Plant Size Considerations | p. 137 |
Small Plants | p. 137 |
Large Plants | p. 139 |
The Application Service Provider: Internet Based Solution | p. 141 |
Definition of an Application Service Provider and Their Internet Solution | p. 142 |
Benefits of Using an ASP | p. 143 |
Risk Associated With an ASP Solution | p. 145 |
Selecting an ASP | p. 147 |
Comparison of CMMS Systems | p. 149 |
Typical CMMS Data Fields | p. 160 |
Sample CMMS Vendor Evaluation Form | p. 163 |
Benchmark Criteria for World-Class Organizations | p. 167 |
Work Measurement: Key Performance Indicators | p. 170 |
Index | p. 177 |
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