Conflict Survival Kit

Name: Conflict Survival Kit
Brand: Pearson Education (US)
Price: 164.75 AUD
Availability: BackOrder

Tools for Resolving Conflict at Work

By: Cliff Goodwin, Daniel Griffith

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Paperback | 6 January 2012 | Edition Number 2

At a Glance

Paperback
384 Pages

Edition Type
Revised

Dimensions(cm)
31.4 x 30.5 x 3.0

Paperback

RRP $171.11

$164.75

or 4 interest-free payments of $41.19 with

Available for Backorder. We will order this from our supplier however there isn't a current ETA.

For courses in Organisational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies.

Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Work focuses on topics supervisors, team leads and managers need to know to address conflict in organisations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.

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