| List of Figures and Appendices | p. vii |
| Preface | p. xi |
| Acknowledgments | p. xv |
| Overview of Technology Competencies for Today's Librarians and Library Staff | |
| History and Overview of Technology Competencies in Libraries | p. 3 |
| Overview | p. 3 |
| Introduction | p. 3 |
| Competencies | p. 4 |
| History of Library Technology and Technology Competencies | p. 8 |
| Defining Today's Technology Competencies | p. 19 |
| Future of Technology Competencies | p. 34 |
| The Library School's Role in Preparing New Librarians for Working with Technology | p. 41 |
| Overview | p. 41 |
| Introduction | p. 41 |
| Technology and the Twenty-First-Century Librarian | p. 42 |
| Core Technology Competencies for All Librarians | p. 43 |
| New Competencies for New Librarians: Hard and Soft Skills | p. 46 |
| The Role of Library and Information Science Programs | p. 49 |
| Where We Are Now and Where We Should Be | p. 51 |
| Conclusion | p. 52 |
| Core Competencies for Library Technology Specialists | |
| Management and Technology Competencies for the Systems Librarian | p. 73 |
| Overview | p. 73 |
| Introduction | p. 73 |
| History of Systems Librarianship and Library Technology | p. 75 |
| Entrance into the Systems Librarian Profession | p. 78 |
| Systems Organization Structure | p. 81 |
| Systems Librarian Responsibilities | p. 84 |
| Core Competencies for Systems Librarians | p. 86 |
| Conclusion | p. 101 |
| Core Competencies for Non-Librarian Systems Managers | p. 109 |
| Overview | p. 109 |
| Introduction | p. 109 |
| Non-Librarians versus Librarians | p. 110 |
| Non-Librarians versus Librarians in Systems Positions | p. 112 |
| Then and Now: The Evolution of Our Systems Support Roles | p. 116 |
| In the Trenches: Daily Operations and Management | p. 119 |
| How Do I Get There from Here? | p. 127 |
| Notes from the Field: Before and After the MLS | p. 128 |
| Conclusion | p. 129 |
| Social Survival Skills for the Lone Information Technology Librarian | p. 137 |
| Overview | p. 137 |
| Introduction | p. 138 |
| Customer Groups | p. 139 |
| Institutional Factors (College Administration, the Budget) | p. 141 |
| Character Types | p. 142 |
| Social Survival Competencies for the Lone Systems Librarian | p. 142 |
| Conclusion | p. 158 |
| Successful Competency Implementation Programs | |
| Reinventing Information Technology Support at the Public Library of Charlotte and Mecklenburg County, North Carolina | p. 161 |
| Overview | p. 161 |
| Introduction | p. 161 |
| The Technical Support Problem | p. 162 |
| Creating the Solution | p. 164 |
| Infrastructure Competencies | p. 165 |
| Library Technology Competencies | p. 167 |
| Internet and Emerging Technologies Competencies | p. 170 |
| Realigning the IT Staff | p. 171 |
| Managing IT | p. 172 |
| Conclusion | p. 172 |
| Core Technology Competencies at University of Texas Southwestern Medical Library | p. 187 |
| Overview | p. 187 |
| Introduction | p. 187 |
| The UT Southwestern Medical Library | p. 188 |
| Development of a Multi-Session Training Series for Library Staff | p. 189 |
| Extending Our Reach-Unit Liaisons | p. 192 |
| Keeping Our Skills Up to Date | p. 194 |
| The Core Competency Program at the University of Iowa Libraries | p. 205 |
| Overview | p. 205 |
| Introduction | p. 205 |
| Planning the Core Competency Program | p. 206 |
| Implementing the Core Competency Program | p. 213 |
| Summary and a Look to the Future | p. 218 |
| Index | p. 239 |
| About the Editor and Contributors | p. 247 |
| Table of Contents provided by Ingram. All Rights Reserved. |
