Dealing with Difficult People

Name: Dealing with Difficult People
Brand: McGraw Hill
Price: 20.8 AUD

24 Lessons for Bringing Out the Best in Everyone

By: Dr. Rick Brinkman

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Spiral Ringed Book | 20 March 2003 | Edition Number 1

At a Glance

Spiral Ringed Book
64 Pages

Dimensions(cm)
23 x 15.5 x 0.5

Spiral Ringed Book

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Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.

Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about:

* Forces that compel people to be difficult * How to listen to understand-and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors

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You Can Find This Book In

Non-Fiction Sociology & Anthropology Sociology Sociology & Family & Relationships Business & Management Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Family & Health Relationships & Families: Advice & Issues Self-Help, Personal Development & Practical Advice Popular Psychology

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Recognize the 10 most unwanted behaviors	p. 5
Choose your approach	p. 9
Understand the four intents	p. 13
Understand the first intent : get it done	p. 17
Understand the second intent : get it right	p. 21
Understand the third intent : get along	p. 25
Understand the fourth intent : get appreciated	p. 29
Recognize the results of threatened intents	p. 33
Reduce differences	p. 37
Listen to understand	p. 41
Reach a deeper understanding	p. 45
Speak to be understood	p. 49
Project and expect the best	p. 53
Bring out the best in the tank	p. 57
Bring out the best in the sniper	p. 61
Bring out the best in that know-it-all	p. 65
Bring out the best in the think-they-know-it-all	p. 69
Bring out the best in the grenade	p. 73
Bring out the best in the yes person	p. 77
Bring out the best in the maybe person	p. 81
Bring out the best in the nothing person	p. 85
Bring out the best in the no person	p. 89
Bring out the best in the whiner	p. 93
Take the first three action steps	p. 97
Table of Contents provided by Blackwell. All Rights Reserved.

Dealing with Difficult People

24 Lessons for Bringing Out the Best in Everyone

At a Glance

Spiral Ringed Book

Shipping

How to return your order

Defective items

You Can Find This Book In

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The Lombardi Rules

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