Decide and Deliver

"Very useful. A key element of the Ford transformation has been building a process and a team that can decide and deliver."-Alan Mulally, CEO, Ford Motore Company

"Although much is said about the importance of timely quality decisions, no one book has taken a holistic view about how decisions are made and what environment is needed to make that happen. This book addresses the whole issue and provides both a framework and practical suggestions for making decisions matter."-Rona Fairhead, Chairman and Chief Executive, Financial Times Group

"The business library shelves are full of books on strategy, organization, and motivation. But what sets Decide & Deliver apart is that it deals with the fundamental building blocks of business—what it takes to make consistently good decisions."-Thomas H. Glocer, CEO, Thomson Reuters Corp.

"This highly readable and enjoyable book provides extraordinary insight as well as strategies for effective decision making by all levels of management, beginning with the CEO."-Robert J. Birgenuau, Chancellor, University of California, Berkeley

"Decide & Deliver makes a compelling case that success in the modern organization depends on focusing on the decisions that really matter and connecting people at all levels to make and execute them well."-Sheryl Sandberg, Chief Operating Officer, Facebook

Dithering. Decisions That Turn Out Wrong. Decisions That People Sabotage Or Fail To Implement.

If Your Company Is Experiencing Any Of these problems, it's not alone. Many organizations don't know how to make and execute good decisions. They're paying a high price—in eroded profitability and frustrated people.

It doesn't have to be that way. In Decide & Deliver, Marcia Blenko, Michael Mankins, and Paul Rogers draw on Bain & Company's extensive research and experience to present a five-step process for improving your company's decision abilities:

-Assess your decision effectiveness. It's not just how good your decisions are, but how fast you make them and how well you execute them that counts. Determine the ways in which your organization helps or hinders decisions.

-Identify your critical decisions. Focus on those that matter most to your company's performance.

-Ensure success for individual critical decisions. Spell out who will play key roles in each decision, how the decision will be made, and what the deadlines are.

-Build an organization that decides and delivers. Align "hard" elements (such as structure and processes) and "soft" elements (such as culture and talent) to support the critical decisions.

-Embed decision capabilities in everyday practices. Equip people at all levels to decide and deliver—again and again.

Master this process, and people across your organization will start making and executing crucial decisions better and faster. The result: a nimble, decisive company that's a great place to work and that outperforms competitors.

Filled with hands-on tools and examples from organizations as varied as Ford Motor Company, Intel, Shinhan Bank, MetLife, and ABB, Decide & Deliver helps you make decision management a potent competitive weapon.