Cris Ross and Ed Marx are two healthcare executives who've had significant medical journeys: Ross is the Chief Information Officer at Mayo Clinic and has had to contend with two rounds of Stage 3 colorectal cancer. Marx was the Chief Information Officer at the Cleveland Clinic and now runs his own healthcare technology advisory company. He had a near-fatal heart attack and prostate cancer.
Those were eye-opening experiences for both of them. They learned first-hand that for almost everyone the patient experience is not what it should be, even at two of the world's most elite healthcare organizations. They also learned that the best possible patient experience when dealing with an imperfect healthcare system depends on how the patient approaches the journey.
Their books is personal and eye-opening, and it offers insights into how a patient can maximize their healthcare experience by accepting their role as the leader of the process. Ross and Marx discovered that no one can take the patient's place at the center of the process. But even though that is 100% true, no one has to do this alone. Diagnosed explores how each patient can build a village of supporters to help them through the process; how to create a smoothly functioning medical team; and what to do to get the best care from the healthcare system, despite its quirks, blind spots and shortcomings.
Diagnosed is the book Chris and Ed wish they had when they embarked on their own individual medical journeys. It is an empowering and indispensable tool for patients and caregivers alike.
Industry Reviews
"An essential guide for patients and caregivers."
-Tia Newcomer, CEO of CaringBridge
"It is rare to have a book that so resonates with everyone's personal health journeys. Marx and Ross remind us of what it is to be human and how to face the uncertainty."
-Ed Sabanegh, M.D., CEO, Guthrie Clinic
"A 'how-to' guide for patients upon learning of a serious illness. Written from their inspirational stories and from the lens of insiders, [Ross and Marx] share important context on how to make sure our system works better for you and your loved ones."
-Aneesh Chopra, Former U.S. Chief Technology Officer
"Raw, resilient, and remarkably insightful... For those shaping the future of healthcare, this book is indispensable, offering a rare blend of patient insight and technological reality that is often overlooked but essential for meaningful progress."
-Aashima Gupta, Global Director, Healthcare Strategy Google Cloud
"What could be more life-altering than being told you have cancer or some other unexpected diagnosis? Edward Marx and Cris Ross have both been there, and now take readers on a profound journey through their own life-threatening health crises. Boldly written with compassion and insight, they offer research-based strategies about how to cultivate your health care odyssey, from enhancing your patient experience to working with care teams, and even understanding the medical system itself."
-Dr. David Lubarsky, CEO of UC Davis Health
"A great resource for so many people and families affected by cancer and other serious diagnosis. This fills the gap of information that often does not get addressed by providers."
-Cliff Deveny, M.D., President and CEO, Summa Health
"The experience of a new cancer diagnosis is one of the most fraught moments for patients in American healthcare. Marx and Ross offer a unique insiders perspective as healthcare leaders and cancer patients-an important read for anyone beginning their cancer care journey."
-Sachin Jain, M.D., M.B.A., CEO, SCAN Group and SCAN Health Plan
"You never know what tomorrow is going to bring, and sometimes that is an untoward diagnosis without a point of reference to fall back on. Cris Ross and Ed Marx have put together a phenomenal resource that provides tremendously meaningful insight during a very stressful, confusing, and difficult time."
-Scott Kelly, M.D., Colorectal Surgery Specialist, Mayo Clinic
