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Difficult Conversations : HBR 20-Minute Manager Series - Harvard Business Review

Difficult Conversations

HBR 20-Minute Manager Series

By: Harvard Business Review

Paperback | 16 January 2016

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Paperback

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This book is featured in our Business Books for Excellence page, a collection of the best books to help you work, communicate and manage better. Visit to see the best in business excellence.

Product Description

Mastering difficult conversations with confidence.

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:

  • Uncovering the root cause of friction
  • Maintaining a positive mind-set
  • Untangling the problem together
  • Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.

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Non-FictionBusiness & ManagementBusiness Communication & PresentationManagement & Management TechniquesLeadership & Motivation for ManagementBooktopia's FavouritesThe Buzz Non Fiction RecommendationsBusiness Mathematics & Systems

Harvard Business Review 20-Minute Manager Series

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