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Emotional Intelligence for Sales Success : Connect with Customers and Get Results - Colleen Stanley

Emotional Intelligence for Sales Success

Connect with Customers and Get Results

By: Colleen Stanley

eBook | 1 November 2012 | Edition Number 1

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$12.99

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Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence.

Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit. Increasing your emotional intelligence is a sure way to overcome tough selling encounters.

In Emotional Intelligence for Sales Success, you'll learn:

  • how to increase impulse control for better questioning and listening,
  • which EI skills are related to likability and trust,
  • how empathy leads to bigger sales conversations and more effective solutions,
  • how emotional intelligence can improve prospecting efforts
  • which EI skills are most common among top sales producers, and much more.

Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships.

Emotional intelligence plays a vital role at every stage of the sales process. From business development to closing the deal, emotional intelligence will drive your performance--and your success.

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Non-FictionBusiness & ManagementSales & MarketingCustomer ServicesManagement & Management TechniquesManagement of Specific AreasSales & Marketing ManagementSelf-Help, Personal Development & Practical AdviceAdvice on Careers & Achieving Success

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