What really makes for an exceptional employee experience? Delivering a great employee experience is crucial but how can organizations create an experience that enables their teams to unlock their potential and thrive?
Employee Experience by Design is the practical guide drawing on positive psychology and design principles for HR and OD professionals, business leaders and all those needing to create an employee experience that takes you through the steps to empower people to perform at their best. This new edition sets out simple but practical steps that any team or organization can follow.
Readers will understand how to use tools to measure employee experience (EX) and demonstrate return on investment, as well as understand how they are performing in EX. Learn to build a robust business case for employee experience, align EX activity with organizational strategy to demonstrate impact and design an exceptional experience for employees.
This updated guide leads you through the approaches of EX design through a user-friendly framework covering all levels of EX, from company culture to people processes and shows how to implement them in the workplace. This book is packed with clear tips, tools and examples from organizations including ING, Expedia Group and ADEO. It is essential reading for anyone looking to develop a healthy, high-performing and harmonious environment where people can excel.
Industry Reviews
"This updated edition of Employee Experience by Design is a vital read for leaders wanting to have high-performing businesses powered by great people. The insights and tools included are highly practical and you can start using them straight away to make a real difference to the life of your team and your business." * Pete Markey, CMO, Boots UK *
"Using the latest research and evidence - while being fantastically readable - this new edition gives a positive, people-first approach to making work better!" * Bruce Daisley, author of The Joy of Work *
"This is an indispensable resource for anyone trying to keep pace with the constant evolution, re-invention and transformation of the world of work. This second edition elegantly combines EX case studies and the latest evidence with practical advice, making this a must read for any people leader, coach or practitioner striving to make a positive change to how people feel, function and perform at work." * Rob Baker, author of Personalization at Work and Founder of Tailored Thinking *
"This second edition of Employee Experience by Design has been updated with lots of new content, research and user-friendly practical tools that will provide valuable insight for both beginners and experienced EX practitioners. It also offers a timely reminder that despite advances in technology, taking a people-centric approach to employee experience is fundamental." * Ann-Marie Blake FCIPR, Co-Founder True Communications and Board Member International Association of Business Communicators *
"A vital read for any people and HR professional or business leader wanting to build an impactful and market-leading employee experience. One of my go-to books when helping organizations craft their employee experience. Full of handy tools and valuable insights, this book is a practical guide in how to build an impactful people experience product. Building a competitive and delightful employee experience is a must if you want to win the talent war. This book shows you how and is full of practical tools and valuable insights." * Natal Dank, author of Agile HR and Agile L&D *
"Extremely insightful, comprehensive and practical book on EX; what it is, what it isn't, what it should be. This acknowledges that many roads lead to Rome, but that you have to start somewhere; ideally with small, practical steps but always with the big picture in mind. The second edition specifically offers content updates on new case studies, service design and EX maturity, but also on new tools, techniques and implementation challenges - making it a must-read for every EX-starter, but also for experts looking for inspiring thoughts, best-practice sharing and insightful graphics." * Tobias Dennehy, Head of People Experience, Siemens *
"Need to create valuable services and solutions for the people you serve and get exceptional business outcomes? Design employee experience as intentionally as your offerings. Leading means facilitating employee performance. Employee Experience by Design gives you the insights and practical tools you need to do that and more. Plus, the authors present everything step-by-step for easy and immediate application." * Dawan Stanford, JD, PhD, President, Fluid Hive *
"The second edition of Employee Experience by Design takes you on a guided tour of employee experience from the foundational basics to more advanced approaches. More importantly, packed within is a comprehensive reference of practical guidance and even more tools and techniques for building an EX mindset and elevating your organization's EX practice today." * Damon Deaner, Senior Director, Employee Experience Design, Expedia Group *
