Employee Management and Customer Service in the Retail Industry - Chris Thomas

Employee Management and Customer Service in the Retail Industry

By: Chris Thomas, Gary Heil

Paperback | 9 August 2005 | Edition Number 1

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<i>Employee Management and Customer Service in the Retail Industry</i>, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager&#8217;s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

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