PREFACE xiii
INTRODUCTION xvii
SURE Rules of Engagement xx
How to Use This Book xxv
PART I REALITY 1
CHAPTER 1 The Choice 3
CHAPTER 2 The Boss 5
CHAPTER 3 A Single Step 7
INTERLUDE 1 Coping with Bullies 8
PART II BEGINNINGS ARE EVERYTHING 15
CHAPTER 4 The Motley Crew 17
CHAPTER 5 SOS 20
CHAPTER 6 The Ally 23
INTERLUDE 2 Managing the Boss 25
PART III COMPLEX CHARACTERS 33
CHAPTER 7 Madison 35
CHAPTER 8 Data 39
CHAPTER 9 Underperforming 41
CHAPTER 10 The Check-in 44
INTERLUDE 3 Learning with Tenacity 49
PART IV THE PLOT THICKENS 55
CHAPTER 11 Clarity 57
CHAPTER 12 Checking It Twice 59
CHAPTER 13 Production 62
INTERLUDE 4 Leading with Purpose 65
PART V FIX OR FOLD 71
CHAPTER 14 Sales 73
CHAPTER 15 A Warning from Michael 77
CHAPTER 16 Hate Your Boss? 79
CHAPTER 17 In Sheep's Clothing 82
CHAPTER 18 Fire Your Star? 86
CHAPTER 19 Back to the Boss 90
INTERLUDE 5 Move On? Push Out? 92
PART VI TEAM WORK 99
CHAPTER 20 The Game Plan 101
INTERLUDE 6 A SURE Tour de Force 106
PART VII A HAPPY ENDING? 111
CHAPTER 21 The New Boss 113
EPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT 117
The SURE Principles: Remember the Basics 120
Conclusion 125
THE SKILLS OF ENGAGEMENT TUTORIAL 126
Stop, Look, and Learn 128
Unhook 136
Revise the Script 146
Engage-Evolve or Exit 150
NOTES 155
ACKNOWLEDGMENTS 166
ABOUT THE AUTHORS 169
INDEX 173