Introduction 1
Part I: So You Want to Be an IT Help Desk Engineer 5
Chapter 1: Embracing IT Help Desk Jobs 7
Chapter 2: A Day in the Life of a Help Desk Engineer 19
Chapter 3: Why Starting at the Help Desk Is an Awesome Choice 35
Part II: What You Need to Know 47
Chapter 4: The Education and the Mindset 49
Chapter 5: Education and Certifications 59
Chapter 6: Feeding Your Inner Nerd 71
Part III: Finding the Right Position for You 89
Chapter 7: The Consulting Nerd 91
Chapter 8: Working for a Company 103
Chapter 9: The Remote Nerd 115
Part IV: Landing the Job 129
Chapter 10: Branding Yourself 131
Chapter 11: Creating a Winning Resume and Cover Letter 143
Chapter 12: Surviving the Interview 155
Chapter 13: Post?]Interview Etiquette 169
Part V: The Part of Tens 177
Chapter 14: Ten Things Not to Do 179
Chapter 15: Ten Books You Should Own 185
Chapter 16: Ten Tools You Should Own 193
Chapter 17: Ten Resources You Should Use 203
Chapter 18: Ten Things You Should Learn 213
Chapter 19: Ten Things You Should Never Say During an Interview 233
Index 237