Handbook of Human Resource Management in Government

Tables, Figures, and Exhibits xi

Preface xv

Acknowledgments xix

The Editor xxi

The Contributors xxiii

Introduction: Toward Relevant Human Resource Management xxxix

PART ONE: HUMAN RESOURCE MANAGEMENT IN A CHANGING ENVIRONMENT 1

1 The Changing Roles of the Human Resource Office 5
Carolyn Ban, Charles W. Gossett

2 Human Resource Management in a Human Capital Environment 27
R. Paul Battaglio Jr., Jared J. Llorens

3 Beyond Civil Service: The Politics of the Emergent Paradigms 45
Dahlia Lynn, Donald E. Klingner

4 Civil Service Reform in the United States: Patterns and Trends 73
J. Edward Kellough, Lloyd G. Nigro

PART TWO: THE PUBLIC SECTOR WORKFORCE 95

5 Staffing the Bureaucracy: Employee Recruitment and Selection 99
Steven W. Hays, Jessica E. Sowa

6 Managing the Flexible Public Workforce: Issues and Implications 129
Sharon H. Mastracci, James R. Thompson

7 Valuing Diversity in the Changing Workplace 149
Mary E. Guy, Meredith A. Newman

8 Managing an Aging Workforce: Trends, Issues, and Strategies 171
Jonathan P. West

9 Managing Technology in the Context of Public Human Resources 199
David H. Coursey

10 Using Volunteers in the Workplace 231
Jeffrey L. Brudney

PART THREE: MANAGING HUMAN RESOURCES 257

11 Going Beyond Human Resource Management Technique 261
David G. Carnevale, Kay Ham

12 Developing Practical Strategies for Maintaining Ethical Behavior 279
Mark D. Bradbury, Rex L. Facer II

13 Increasing Organizational Investment in Employee Development 299
Montgomery Van Wart

14 Understanding Organizational Climate and Culture 323
J. Steven Ott, Abdul M. Baksh

15 Conflict in the Workplace: Strategic Choices, Great Outcomes 349
Margaret S. Herrman

16 Working with Employee Unions 379
Robert M. Tobias

17 Managing Local Government Human Resources Around Catastrophic Events 403
Doug Goodman, P. Edward French, Stacey Mann

PART FOUR: THE LEGAL ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT 419

18 The Legal Issues in Human Resource Management 423
Jerry Hartman, Gregory W. Homer, Alisa H. Reff

19 Affirmative Action 455
Norma M. Riccucci

20 Sexual Harassment 475
Michele M. Hoyman, Jamie R. McCall

21 The Americans with Disabilities Act 491
Christine B. Ledvinka

PART FIVE: EMPLOYEE MOTIVATION, ASSESSMENT, AND COMPENSATION 515

22 Motivating Employees: The Role of the Manager 519
Arie Halachmi, Theo van der Krogt

23 Designing Effective Performance Appraisal Systems 555
Dennis M. Daley

24 Applying Effective Job Analysis Methods 587
Mark R. Foster

25 Conducting Assessment Centers 615
C. R. Swanson, Mark R. Foster

26 Using Work Management and Job Evaluation Systems 635
Gilbert B. Siegel

27 Designing and Creating an Effective Compensation Plan 663
Gilbert B. Siegel

PART SIX: TOOLS FOR INTEGRATING HUMAN RESOURCES INTO THE ORGANIZATIONAL MISSION 687

28 Benchmarking Performance 691
David N. Ammons

29 Strategic Planning 715
Roger G. Brown

30 Conducting Practical Human Resource Management Research 735
Gary E. Roberts

31 Contracting for Human Resource Services: Outsourcing, Privatization, and Using Consultants 769
Glenn W. Rainey Jr.

32 Managing Employee Benefi ts: From Health Care to Pensions 817
N. Joseph Cayer

33 The Budgeting Process: The Role of the Human Resource Professional 835
Catherine C. Reese, Douglas J. Watson

Conclusion: Toward Effective Human Resource Management 861
Stephen E. Condrey

Online Resources 867

References 893

Name Index 983

Subject Index 989