Head and Heart Management

Managing Attitudes, Beliefs, Behaviours and Emotions at Work

By: A. Furnham

Write A Review

Paperback | 6 November 2007 | Edition Number 1

At a Glance

Paperback
244 Pages

Dimensions(cm)
22.86 x 15.24 x 1.4

Paperback

$95.46

Aims to ship in 7 to 10 business days

Good managers understand the human condition and human needs. They realise that frequently the heart rules the head, and they know what this can mean for an organization. With nearly 100 'thought-pieces' on the world of management and sales, this book explores how the heart can rule the head and is ideal for 'dipping into' on numerous occasions.

Industry Reviews

'Each essay deals with an old issue in a new, provocative and amusing way. It is an ideal book to dip into and learn from.' - Business Executive

'...a breath of fresh air, laced with nitrous oxide, that will inform, provoke and entertain in equal measure. Students, too may find it useful as a lively real-world commentary to add colour and texture to their academic studies.' - Neville Osrin, Leadership Matters

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Business & Management Organisational Theory & Behaviour Psychology Occupational & Industrial Psychology Management & Management Techniques Leadership & Motivation for Management Economics International Business Management of Specific Areas Personnel & Human Resources Management

Other Books By Adrian Furnham

Psychology 101 : The 101 Ideas, Concepts and Theories That Have Shaped Our World - Adrian Furnham

$80.75

23%
OFF

Children as Consumers

A Psychological Analysis of the Young People's Market

Paperback

RRP $92.99

$72.75

22%
OFF

The Psychology of Physical Attraction

Hardcover

RRP $284.00

$224.50

21%
OFF

The Psychology of Physical Attraction

Paperback

RRP $75.99

$68.25

10%
OFF

Complementary Medicine

A Research Perspective

Paperback

RRP $249.65

$206.25

17%
OFF

$70.25

21%
OFF

The Elephant in the Boardroom : The causes of leadership derailment - A. Furnham

$69.40

13%
OFF

Management Intelligence : Sense and Nonsense for the Successful Manager - A. Furnham

$71.50

11%
OFF

Designing and Analysis Questionnaires and Surveys : A Manual for Health Professionals and Administrators - Chris Jackson

$200.95

29%
OFF

The People Business

Psychological Reflections on Management

Paperback

$96.00

Introduction	p. 1
A day in the office	p. 11
Advertising archetypes	p. 13
Attitude surveys	p. 16
Base rate blunders	p. 19
Beware salespeople bearing gifts	p. 21
Blindness, pretence and denial	p. 25
Brand discrimination	p. 28
Brand is everything	p. 30
Brand sickness	p. 32
Bullying at work	p. 35
Burnt out but opulent	p. 38
Career planning	p. 40
Character strengths and competencies	p. 43
Charismatic speakers	p. 45
Competitiveness	p. 47
Concentrating on blunders	p. 50
Conference neuroses	p. 53
Delicate delegation	p. 56
Does God approve of venture capitalists?	p. 59
Do leaders really matter?	p. 63
Electrophrenology	p. 66
Elite performers	p. 69
Everything intelligence	p. 71
E-worries	p. 74
Failing in business	p. 77
Flowing with the go	p. 80
Heart-sinking staff	p. 82
How advertising works	p. 85
HR for dummies	p. 87
Ideology at work	p. 90
Image versus quality	p. 93
Interview porkies	p. 95
Investigative salespersons	p. 98
IT disorders	p. 100
Jocks, loners, druggies and nerds	p. 102
Losing the moral compass	p. 104
Loyalty schemes	p. 106
Magic links	p. 108
Managerial versatility	p. 110
Managing with heart and head	p. 112
Managers as masters	p. 114
Meals at work	p. 116
Office politics	p. 118
Optimal ethics	p. 120
Organization ASBOs	p. 123
Organizational philistinism	p. 125
Overcoming mediocrity	p. 128
Post-modern management	p. 131
Professional stress	p. 133
Pro-retirement	p. 135
Psychometric flimflammery	p. 137
Quirky decisions	p. 140
Recognition and recall	p. 143
Recruitment and selection psychiatry	p. 145
Remembering the brand	p. 148
Rules	p. 150
Selection superstitions	p. 152
Self-actualizing	p. 155
Selling ethics	p. 158
Selling to children	p. 161
Selling to laggards	p. 164
Service orientation	p. 167
Seven habits of super failures	p. 169
Sex, violence and car chases	p. 173
Shopping habits	p. 175
Staff and customer satisfaction	p. 178
Status anxiety	p. 181
Stereotypical truths	p. 183
Surprise me	p. 185
Tall poppies	p. 187
Targeting sales	p. 189
Ten Ps of management	p. 192
Tests' revival	p. 194
The ADHD organization	p. 197
The effects and effectiveness of advertising	p. 200
The glass menagerie	p. 202
The inevitability of silo	p. 204
The motive trilogy	p. 206
The psychology of naughtiness	p. 209
The self-esteem industry	p. 212
To go or not to go?	p. 215
Understanding the internet shopper	p. 218
What does it mean to be conscientious?	p. 220
What's in a name?	p. 222
Writing your own development plan	p. 228
Table of Contents provided by Ingram. All Rights Reserved.

Head and Heart Management

Managing Attitudes, Beliefs, Behaviours and Emotions at Work

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

Other Books By Adrian Furnham

Psychology 101

The 101 Ideas, Concepts and Theories That Have Shaped Our World

50 Psychology Ideas You Really Need to Know

50 Ideas You Really Need to Know series

The Psychology of Money

Children as Consumers

A Psychological Analysis of the Young People's Market

The Psychology of Physical Attraction

The Psychology of Physical Attraction

Complementary Medicine

A Research Perspective