Acknowledgments | p. xvii |
Introduction | p. xix |
Get Started with eBay | |
Become an eBay Auction Expert | p. 3 |
Set Goals for Your eBay Business | p. 5 |
Know How eBay Auctions Work | p. 11 |
Get the Hardware and Software You Need | p. 19 |
Follow the Eight-Step eBay Sales Plan | p. 22 |
Start Selling with eBay | p. 31 |
Learn the Culture of eBay | p. 32 |
Do Your Research | p. 38 |
Get Registered | p. 42 |
Get the Computer Equipment You Need | p. 44 |
Become an eBay Auctioneer | p. 55 |
Custom-Design Your eBay Business | p. 57 |
Pick the Auction That's Right for You | p. 63 |
Decide How to Take and Store Auction Photos | p. 74 |
Figure Out Your Payment Options | p. 75 |
Pick Your Shipping Options | p. 77 |
Conduct Your First Auction | p. 78 |
Keep Your Store Well Stocked | p. 87 |
Improve Your Competitive Edge | |
Tips and Strategies for Online Sellers | p. 93 |
Work for the Long Term | p. 95 |
Be Community-Minded | p. 109 |
Relax, It's Only a Sale | p. 111 |
Buy Strategically So You Can Resell | p. 114 |
Spruce Up Your Auction Presentation | p. 119 |
Create a Sales Template | p. 120 |
Fine-Tune Your Descriptions | p. 127 |
Dress Up Your Descriptions | p. 132 |
Make Your Auction Count with a Counter | p. 134 |
Use eBay Seller's Assistant | p. 138 |
Manage Multiple Auctions | p. 141 |
Start with eBay's Management Tools | p. 142 |
Find a Third-Party Auction Manager | p. 156 |
Create Your Own Web Pages | p. 163 |
MeBay: Create an About Me Page | p. 165 |
Publish Your Own Web Site | p. 173 |
Create Digital Images That Sell | p. 183 |
Capture Those Images | p. 184 |
Create Images That Attract | p. 197 |
Find a Home for Your Images | p. 202 |
Business Practices for eBay | |
Accept Payments and Serve Your Customers | p. 213 |
Provide Customer Service | p. 214 |
Keep It Simple: Checks and Money Orders | p. 220 |
Offer PayPal and Other Payment Services | p. 226 |
Accept Credit Card Payments | p. 232 |
Convert Currency | p. 238 |
Make Sure Your Goods Reach Their Destination | p. 241 |
Pack 'n' Ship Like a Pro | p. 242 |
Choose Your Shipping Options | p. 249 |
Reach International Buyers | p. 257 |
Meet Other Auction Hounds | p. 267 |
Use Feedback to Your Advantage | p. 268 |
Observe Good E-Mail Manners | p. 271 |
Frequent eBay's Discussion Boards and Cafes | p. 276 |
Send Emergency Messages | p. 282 |
Give to Charitable Causes | p. 283 |
Sell Specialty Items on eBay | |
Drive Home the Deal on eBay Motors | p. 287 |
Avoid the Used-Car Lot | p. 289 |
Get Your Bankroll Rolling | p. 293 |
Get Your Auction in Gear | p. 302 |
Complete the Transaction | p. 305 |
Auction Off Business Goods and Services | p. 311 |
Buy or Sell What You Need to Run a Business | p. 315 |
"Lots" of Items Mean Lots of Sales | p. 318 |
Look for Local Buyers | p. 322 |
Buy Surplus from Uncle Sam | p. 324 |
Hang Out Your Shingle on eLance | p. 325 |
Sell at Fixed Price: eBay Stores and Half.com | p. 331 |
Create an eBay Store | p. 332 |
Fix Your Price on Half.com | p. 343 |
Feedback and Customer Service | p. 354 |
Get Instant Results with eBay Live Auctions | p. 359 |
Get Acquainted with eBay Live Auctions | p. 360 |
Become a Live Auctions Seller | p. 366 |
Find a Consignment Seller | p. 370 |
Keep Your eBay Business Running Smonthly | |
Protect Yourself and Your Customers | p. 375 |
Control Who Bids and Buys from You | p. 376 |
Build Your Credibility | p. 384 |
Keep Your Transactions Trouble Free | p. 392 |
Fulfill Your Accounting and Tax Requirements | p. 401 |
What's Different about Being Self-Employed? | p. 402 |
Perform the Basic Accountign Practices | p. 403 |
Deduce Your Business Deductions | p. 410 |
Find Accounting Help Online | p. 412 |
Use Accounting Software | p. 413 |
Keep Your eBay Business Legal | p. 421 |
Copyright and Trademark Concerns | p. 422 |
Decide on a Legal Form for Your Business | p. 432 |
Comply with Licensing and Trade Restrictions | p. 436 |
What to Do in Case of Trouble | p. 439 |
If the Transaction Falls Through | p. 440 |
If Problems Occur after You Ship | p. 447 |
If Problems Occur During the Sale | p. 450 |
How to Resolve a Dispute | p. 450 |
Glossary | p. 453 |
Index | p. 459 |
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