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How to Set Up Information Systems

A Non-specialist's Guide to the Multiview Approach

By: Simon Bell, Trevor Wood-Harper

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Paperback | 1 June 2003 | Edition Number 2

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This introductory user''s guide to systems analysis and systems design focuses on building sustainable information systems to meet tomorrow''s needs. It shows how practitioners can apply multiple participatory perspectives in development, so as to avoid future problems. As a practical guide, it is presented to be readily comprehensible and is organized to enable users to concentrate on their goals efficiently, and with minimum theoretical elaboration. The chapters follow the sequence involved in planning an information system, explaining key words, the time involved in each step, ending with a tutorial or exercises.

Industry Reviews

[An] excellent book.'
Guy Fitzgerald, , Professor of Information Systems, Brunel University

'The book stands out in its field through the intelligent and constructive use of the soft systems methodology to develop the themes'
Peter Roberts, former Visiting Professor, Open University and City University

'A useful text for teachers and practitioners of a Multiview approach to information analysis and design. It has matured and gained focus in this new edition'
Gilbert Mansell, Head of Department of Multimedia and Information Systems, University of Huddersfield

'A textbook for people intending to practice information systems analysis and design.'
SciTech Book News

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You Can Find This Book In

Non-Fiction Business & Management Business Mathematics & Systems Computing & I.T.Computer Science Systems Analysis & Design Earth Sciences, Geography, Environment, Planning The Environment Engineering & Technology Environmental Science Computer Hardware Maintenance & Repairs

Computer Architecture & Logic Design Management & Management Techniques Economics

List of Figures and Tables	p. ix
Preface	p. xii
Acknowledgements	p. xiii
List of Acronyms and Abbreviations	p. xiv
Introduction to the Book	p. xv
Purpose	p. xv
Tools and methodology	p. xv
Structure	p. xvi
Chapters	p. xvi
Appendices	p. xvii
Glossary of buzzwords	p. xvii
Suggested reading and references	p. xvii
Information Systems and Organizations	p. 1
Introduction	p. 1
Information systems: A catalogue of failures?	p. 7
Conclusions	p. 12
Exercise	p. 13
What is Systems Analysis and Systems Design?	p. 15
Introduction	p. 15
Basics of a systems analysis and systems design methodology	p. 15
Example of a systems analysis and systems design methodology in action	p. 17
The reductionist	p. 20
The systemic	p. 21
What is the research approach and methodology of this book?	p. 21
Conclusion	p. 24
Exercise	p. 25
The Role of the Systems Planner or Systems Analyst	p. 26
You the analyst: First thoughts	p. 26
The history of the analyst	p. 31
You the analyst: Second thoughts	p. 33
Present reflection and self analysis	p. 33
Reflecting on the development of the analyst	p. 33
Conclusions	p. 37
Exercise	p. 38
Terms of Reference and Selecting our Planning/Development Tools: Sequence and Schedule	p. 39
The reality of analysis: Terms of reference	p. 39
Understanding the information environment: Information audit	p. 40
The context of an analysis methodology: Selecting the right tools	p. 43
The soft systems approach	p. 44
Information modelling	p. 44
Social and technical requirements	p. 44
Human-computer interface	p. 45
Technical aspects	p. 45
Ways of using Multiview	p. 46
Conclusion	p. 49
Exercise	p. 49
What is the Problem? The Human Activity System: Making a Model	p. 50
Introduction to the human activity system	p. 50
The rich picture	p. 52
Preparation	p. 52
The primary components of the rich picture: Structures	p. 54
The primary components of the rich picture: Processes	p. 58
Putting together the rich picture	p. 59
The root definition	p. 67
Introduction	p. 67
Three examples of CATWOE	p. 68
The new system (in concept)	p. 71
Introduction	p. 71
Conceptual model/systems model	p. 73
Conceptual model: Main activities for the information system project	p. 73
Systems model: Main systems involved in the information system	p. 74
Final considerations	p. 78
Conclusions	p. 78
Exercise	p. 79
The human activity system phase	p. 79
On root definitions and systems models	p. 80
Developing a systems model	p. 81
Information Modelling: Making a Workable System	p. 82
Introduction to information modelling	p. 82
Entities, attributes, functions and events	p. 85
Entity models/tables	p. 87
Attributes	p. 91
Functional decomposition	p. 93
Double checking on entities and functions	p. 96
Events	p. 98
Tying it all together	p. 99
Conclusions	p. 99
Exercise	p. 100
Technical Needs, Social Needs: Getting the Right Balance	p. 102
Introduction to socio-technical systems	p. 102
Predict future environment analysis	p. 105
Outline social and technical objectives	p. 107
Social objectives of the proposed information system	p. 107
Technical objectives of the proposed information system	p. 108
Generate social and technical alternatives	p. 108
Rank the alternatives	p. 109
Cost-benefit analysis	p. 111
Tabulate and grade	p. 112
List major factors	p. 112
Human and computer tasks	p. 113
People tasks	p. 113
IT tasks	p. 114
Conclusions	p. 115
Exercise	p. 116
The Human-Computer Interface	p. 117
Introduction to the human-computer interface	p. 117
The nature of the interface	p. 119
Some interfaces	p. 120
The technical interface	p. 120
Social issues	p. 123
Security	p. 125
Considering the technical interface	p. 125
The case study: Specific issues	p. 127
Considering the social interface	p. 130
The case study: Specific issues	p. 130
Considering the security interface	p. 131
The case study: Specific issues	p. 132
Implementing the interface design	p. 133
Conclusions	p. 134
Exercise	p. 134
Technical Aspects: What is Needed?	p. 135
Introduction	p. 135
The application area: What we want to do	p. 137
The case study	p. 139
The database area: The data store	p. 140
The case study	p. 140
The retrieval area: What we want from the system	p. 141
The case study	p. 142
The management area: How to control the system	p. 142
Controlling your system with the operating system	p. 143
Job priority control	p. 144
Security	p. 145
User support	p. 148
The maintenance area: Keeping the system going	p. 149
Preventative maintenance	p. 150
Corrective maintenance	p. 150
The monitoring and evaluation area: Learning about the system	p. 151
Rule of thumb	p. 152
Key indicator	p. 152
The logical framework	p. 153
An issue of risk?	p. 153
Assessing risk value	p. 154
Prioritizing the risks	p. 155
Putting it all together: The technical package	p. 155
Conclusions	p. 156
Exercise	p. 156
The Total Design, Training, Hardware, Software and Implementation	p. 157
Introduction to implementation issues	p. 157
Training	p. 158
The communication of skills	p. 158
Repetition of skills out of the training room context: Self confidence and self reliance	p. 159
Specific training issues to be aware of	p. 160
Software selection	p. 161
Case study	p. 163
Hardware selection	p. 164
Case study	p. 165
Implementation	p. 165
Conclusion	p. 166
The Multiview methodology	p. 166
The learning organization methodology	p. 167
Appendices
Systems analysis and systems design: Methodologies in relation to each other	p. 169
The project cycle: Seeing the task in perspective	p. 172
Some thoughts on answers to the exercises	p. 176
Glossary of Buzzwords	p. 193
Suggested Reading	p. 199
References	p. 203
Index	p. 215
Table of Contents provided by Ingram. All Rights Reserved.

How to Set Up Information Systems

A Non-specialist's Guide to the Multiview Approach

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