Human Factors in Healthcare

Level 1

By: Debbie Rosenorn-Lanng

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Paperback | 6 February 2014

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Paperback
224 Pages

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23 x 15.5 x 1.5

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The majority of errors, litigation, and complaints in the health service are due to 'human factors', yet the term is still not widely understood and is sometimes used interchangeably to refer to team training or communication skills. Although including these, the subject of 'human factors' goes far beyond this to look at systems, environmental influences, and interactions with equipment, in addition to self-awareness and human interaction. All of these aspects are captured in Human Factors in Healthcare and are built into a new framework: the SHEEP model, which breaks down into five key areas: Systems, Human Interaction, Environment, Equipment, and Personal, providing a structured way to focus on adopting 'safety positive' behaviours.

Written in a clear and engaging way, the book is ideal for clinicians and non-clinicians alike. Through the use of relevant real world healthcare examples and exercises the book encourages interaction and thinking, as well as illustrating how mistakes can be avoided. The book also sets out ways on how to improve the experience of patients and staff across healthcare, in particular focusing on how to improve patient safety. In light of regular news reports about patient care, Human Factors in Healthcare presents a timely and proactive approach to these issues and is essential reading for doctors, nurses, managers, and everyone working in the healthcare profession.

Industry Reviews

This informal and thought-provoking book focuses on why mistakes are made in the NHS, and methods through which the multidisciplinary team can reduce their occurrence. Despite being written by a medic, the author assumes no medical training on the part of the reader, making excellent use of examples from practice, which are clearly explained so that anyone could understand the core concepts. * British Journal of Hospital Medicine *
As a polemic to raise awareness of human factors issues, it serves well. It is an easy read and it makes points effectively. There are plenty of examples and exercises to work through. It would be the sort of book to put in the hands of main stream nursing colleagues to start them thinking about human factors issues. * Occupational Medicine *

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