Human Resource Management in the Hospitality Industry

A Guide to Best Practice

By: Michael J. Boella, Steven Goss-Turner

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Paperback | 13 August 2019 | Edition Number 10

At a Glance

Paperback
574 Pages

Edition Type
New edition

Dimensions(cm)
24.6 x 18.9 x 2.97

Paperback

RRP $116.00

$97.90

16%OFF

Aims to ship in 7 to 10 business days

Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.

Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways:

Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the `gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work.
Five new chapters on: organisational culture, modern labour markets, emotions and well-being, careers in hospitality and digital HRM.
New international case studies throughout to explore key issues and show real life applications of HRM in the Hospitality industry.

Written in a user-friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Industry Reviews

"This edition brings the reader to the forefront of contemporary issues affecting the hospitality sector, including the changing business environment and technological trends. It offers valuable insights into the hospitality industry and its workforce, focusing on the context, policies and practices that shape current human resource management, combining theoretical perspectives, industry case studies and best practice advice."

Prof. Adele Ladkin, Bournemouth Univeristy, UK

"The wide range of current HR topics in the field of hospitality, combined with up-to-date practitioner and consultancy experiences, make this fully revised edition of this seminal text an essential read for any student or professional in the area of hospitality human resource management."

Prof. Florian Hummel, IUBH University of Applied Sciences, Germany

"Well-informed HR management is one of the driving factors in the hospitality industry and this edition highlights the enormous changes the sector is facing; for example, the developments arising from rapid digitalization, attitudes towards social responsibility and staff development and retention. The case study approach is perfect for university students studying in an applied sciences and international environment."

Peter Birdsall, Wittenborg University of Applied Sciences, Netherlands

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