Human Resource Management in the Hotel Industry : Strategy, Innovation and Performance - Kim Hoque

Human Resource Management in the Hotel Industry

Strategy, Innovation and Performance

By: Kim Hoque

Hardcover | 23 September 1999 | Edition Number 1

At a Glance

Hardcover


RRP $368.00

$260.50

29%OFF

or 4 interest-free payments of $65.13 with

 or 

Aims to ship in 7 to 10 business days

Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry. Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed. Human Resource Management in the Hotel Industry is essential reading for students and researchers with a specific interest in the hotel and catering industry, but will also be of interest to researchers with a wider interest in HRM issues.

More in Economics, Finance, Business and Management

How to Disappear - Colin Greenwood

FRENZY

RRP $55.00

$39.90

27%
OFF
The Intelligent Investor Third Edition - Benjamin Graham

FRENZY

RRP $36.99

$32.95

11%
OFF
Let's Tax Carbon : And Other Ideas for a Better Australia - Ross Garnaut
Principles : Life and Work - Ray Dalio

RRP $55.00

$39.90

27%
OFF
Lessons from Gin : Business the Four Pillars Way - Matt Jones
Outwitting the Devil : The Secret to Freedom and Success - Napoleon Hill
How to Win Friends and Influence People - Dale Carnegie
Elevate - Jack Delosa

FRENZY

Paperback

RRP $34.99

$33.25

Art Of War : Arcturus Silkbound Classics - Sun Tzu

RRP $36.99

$35.25

The Algebra of Wealth : A Simple Formula for Success - Scott Galloway