What makes a great 911 dispatcher? Find out in this book which covers call taking, officer safety, jurisdiction knowledge, dispatching police officers to calls, radio etiquette and more. A must-read for any new dispatcher or those considering starting a career as a dispatcher.
This new second edition includes chapters on ethics, social media, dispatcher safety, drugs, active shooter situations and more.
Suitable for police agencies to complement departmental training and for police academy instruction. A great reference tool for both dispatchers and police officers.
