Information and Communication Technologies in Action
Linking Theories and Narratives of Practice
By: Larry D. Browning, Alf Steinar Saetre, Keri Stephens
Hardcover | 22 January 2008 | Edition Number 1
At a Glance
304 Pages
25.4 x 17.78 x 1.75
Hardcover
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Industry Reviews
Preface | p. xiii |
Introduction | p. xv |
Stories as Sources of Information | p. xvi |
The Narrative Approach | p. xvi |
Concepts in the book | p. xviii |
Practical Questions - Stories/Concepts | p. xx |
Story Summaries | p. xxii |
Media Choice and ICT Use | p. 27 |
Determinism or Social Construction? | p. 27 |
Technological Determinism: Richness and Conscious Choice | p. 28 |
Visual Representation of Media Richness Theory | p. 28 |
The Social Construction of ICTs | p. 30 |
Social Influence Model | p. 30 |
Dual Capacity Model | p. 31 |
Comparing Deterministic and Social Constructionist Perspectives | p. 33 |
Pulling Theory Together to Guide an Understanding of Narratives of ICT Use | p. 34 |
The Role of Credibility and Trust in ICT Studies: Understanding the Source, Message, Media, and Audience | p. 37 |
Source Credibility | p. 37 |
Message Credibility | p. 40 |
Media Credibility | p. 41 |
Audience Considerations | p. 42 |
Fluid Model Depicting Credibility Considerations | p. 42 |
Relating Theory to Practice | p. 43 |
Factors Affecting Overall Perceptions of Credibility | p. 43 |
Rogers' Diffusion of Innovations | p. 47 |
Rate of Adoption | p. 48 |
Opinion Leadership and Peer Leadership | p. 49 |
Examining ICTs as an Innovation in Norway and the U.S. | p. 50 |
The Relativity and Uncertainty of Innovations | p. 51 |
Boosterism and Criticism in Diffusion Research | p. 52 |
Characteristics of an Innovation | p. 52 |
Communication Channels as a Special Type of Innovation | p. 53 |
Summary | p. 55 |
A Garbage Can Model of Information Communication Technology Choice | p. 57 |
Problems | p. 59 |
Solutions | p. 59 |
Participants | p. 60 |
Choice Opportunities | p. 61 |
The Status and Application of Garbage Can Theory | p. 61 |
Garbage Can Patterns in the Cases | p. 62 |
Impression Management and ICTs | p. 65 |
Manipulation and Ethics in Impression Management | p. 66 |
Goffman's Work on Impression Management | p. 67 |
Impression Management and ICTs | p. 69 |
Enactment and Sensemaking in Organizations | p. 73 |
Weick's Theory of Organizing | p. 74 |
Ecological Change, Enactment, Selection and Retention | p. 75 |
Sensemaking | p. 76 |
Sensemaking and Enactment | p. 77 |
Seven Properties of Sensemaking | p. 77 |
Coupling ICTs and Enactment | p. 78 |
The relationship between Enactment and ICTs | p. 79 |
The Enactment of Cause Maps | p. 80 |
Roos and Hall's Cause Map of the Policy Domain of an ECU | p. 81 |
A Composite Map of Three Cases | p. 82 |
Summary | p. 83 |
Giddens' Structuration Theory and ICTs | p. 85 |
Reflexivity and the Duality of Structure | p. 86 |
Adaptive Structuration Theory | p. 88 |
Time-Space Relations | p. 90 |
Summary | p. 91 |
Complexity Theories and ICTs | p. 93 |
Complexity and Organizations | p. 94 |
Fundamentals of Complexity: Nonlinearity and Self-Organization in Complex Adaptive Systems | p. 96 |
Nonlinearity | p. 97 |
Complex Adaptive Systems | p. 97 |
Characteristics of CAS | p. 98 |
Four Characteristics of CAS and their Relevance to Organizations | p. 99 |
Emergence | p. 100 |
Bifurcation Points and Prigogine's Theory of Dissipative Structures | p. 101 |
Dissipative Structures | p. 101 |
The Formation of Dissipative Structures | p. 102 |
Conclusion | p. 103 |
ICT and Culture | p. 105 |
The Relationship Between Culture and ICTs | p. 106 |
Organizational Culture | p. 107 |
Subcultural Influence | p. 109 |
National Culture - Hofstede's Perspective | p. 111 |
Hofstede's Four Dimensions of Cultural Differences | p. 112 |
Norwegian and U.S. scores on Hofstede's 4 Dimensions | p. 113 |
Power Distance Index (PDI) | p. 113 |
Uncertainty Avoidance Index (UAI) | p. 113 |
Individualism/Collectivism (IDV) | p. 114 |
Materiality/Sociality Index (MSI) | p. 115 |
Reflexivity of ICTs and Culture | p. 116 |
Relating Theory to Practice | p. 116 |
The Frustrated Professor | p. 119 |
Gunnar's Goals and Intentions | p. 120 |
The Web-Based Learning Arena | p. 121 |
Students Resist Web Learning | p. 122 |
Gunnar's Payoff | p. 123 |
Fear of Being the "Old" Professor | p. 124 |
Follow the Leader? | p. 125 |
Conclusion | p. 125 |
Questions for Review or Discussion | p. 126 |
Teaching the Good Old Boys New Tricks: Taking ICTs to the Bank | p. 127 |
A CFO's ICT Use | p. 128 |
Extensive Use of Email | p. 128 |
Occasional Use of Other Media | p. 129 |
Extensive Use of the Web in Her Job | p. 130 |
ICT Preference Differences Are OK | p. 132 |
Banking Changes Create a Need for a New Banking Culture | p. 132 |
Conclusion | p. 134 |
Questions for Review or Discussion | p. 135 |
From Blunt Talk to Kid Gloves: The Importance of Adaptability Across Culture | p. 137 |
Openness About Ecological Practices | p. 138 |
Creating a New Corporate Culture at NorFood | p. 139 |
Karen's Communication Strategies | p. 140 |
Communicating With People To Demonstrate Their Value | p. 142 |
Conclusion | p. 144 |
Questions for Review or Discussion | p. 145 |
Slowing Down in the Fast Lane | p. 147 |
Be Conscious of the Person Receiving Your Communication | p. 149 |
Choose an ICT that is Adaptive and Move On | p. 150 |
Shape the Behavior of Peers to Match Your Preferences | p. 150 |
Have Strategies to Get You Better Information | p. 151 |
Communicate Efficiently in a Slowed-Down World | p. 152 |
Conclusion | p. 152 |
Questions for Review or Discussion | p. 153 |
Serving the Customer Locally Without Moving There: How to Use ICTs to Project a Local Presence | p. 155 |
Working Across Different Business Cultures and National Regulations | p. 155 |
Projecting a Local Presence | p. 158 |
Distance and Media Usage | p. 159 |
Organizational Learning and Emergent Strategy | p. 160 |
Conclusion | p. 162 |
Questions for Review or Discussion | p. 163 |
Overloaded But Not Overwhelmed: Communication in Inter-Organizational Relationships | p. 165 |
What Causes Information Overload? | p. 165 |
Strategies for Handling Overload | p. 167 |
Conclusion | p. 171 |
Questions for Review or Discussion | p. 172 |
Depending on the Kindness of Strangers: Using Newsgroups for Just-in-Time Learning | p. 173 |
Just-in-Time Learning | p. 173 |
Asking Questions on a Newsgroup | p. 174 |
Role of Culture | p. 175 |
Socialization of Fresh Newgroup Members | p. 176 |
Conflicting Rules | p. 177 |
Who Are the Digital Philanthropists? | p. 177 |
Conclusion | p. 178 |
Questions for Review or Discussion | p. 179 |
Building a Medical Community Using Remote Diagnosis: The Story of DocNet | p. 181 |
Starting DocNet | p. 182 |
Excitement in Spite of Struggles | p. 184 |
Defining the Success of DocNet | p. 184 |
Sharing of Knowledge | p. 186 |
Security Issues | p. 186 |
Conclusion | p. 187 |
Questions for Review or Discussion | p. 188 |
Don't Get Between Me and My Customer: How Changing Jobs Shifts ICT Use | p. 189 |
Working in the Virtual Office | p. 190 |
Using ICTs for Sales and Marketing | p. 191 |
ICT Changes Resulting from a Different Career | p. 193 |
Conclusion | p. 195 |
Questions for Review or Discussion | p. 196 |
Fighting Uncertainty With Intelligence | p. 197 |
NorthCell's Challenge | p. 198 |
The Nature of Competitive Intelligence | p. 198 |
Ambiguity and Uncertainty | p. 198 |
Responding to the Requirements of Uncertainty and Speed | p. 200 |
CI Information Dissemination and Media Choice | p. 205 |
Conclusion | p. 206 |
Questions for Review or Discussion | p. 206 |
Close Up ... From a Distance: Using ICTs for Managing International Manufacturing | p. 207 |
Using a Third Party to Manage Confidentiality | p. 207 |
An Example of the Order Process | p. 208 |
Selective Communication and the Need to Know | p. 210 |
Communication Within His Own Company | p. 211 |
Deciding When to Use Different ICTs | p. 213 |
Conclusion | p. 214 |
Questions for Review or Discussion | p. 215 |
Over the Hill but on Top of the World: An Atypical Salesperson | p. 217 |
Overcoming the Odds with Adaptability and Honesty | p. 217 |
Resourceful Usage of ICTs | p. 219 |
Strategies for Overcoming Remoteness | p. 220 |
Optimizing Media Usage with Suppliers | p. 221 |
Using the Web to Enhance Credibility | p. 222 |
Conclusion | p. 223 |
Questions for Review or Discussion | p. 224 |
The Role of ICTs in Maintaining Personal Relationships Across Distance and Cultures | p. 225 |
Media Preferences Across Cultures | p. 226 |
Distance and Media Choice | p. 227 |
The Primacy of Email Over Other Media | p. 227 |
Managing Private Relationships | p. 228 |
The Internet as a Two-Way Source | p. 229 |
Email Etiquette | p. 230 |
The Richness of Face-To-Face Communication | p. 231 |
On Being Constantly Available and Modern Office Spaces | p. 231 |
Conclusion | p. 232 |
Questions for Review or Discussion | p. 233 |
One in the Hand is Worth Two on the Web: Relying on Tradition When Selling Financial Services | p. 235 |
The Client Strategy | p. 235 |
Displaying Information | p. 237 |
Website Interaction | p. 237 |
Learning From the Pizza Guy | p. 237 |
Increasing Website Visitors-Lurkers vs. Clients | p. 238 |
Partnerships | p. 239 |
The Structure of Ed's Firm and the Integration of His Personal Life | p. 240 |
Conclusion | p. 240 |
Questions for Review or Discussion | p. 241 |
Do What You Do Well and Outsource the Rest... Even Guarded Information | p. 243 |
CommMeets as Useful ICTs | p. 244 |
The Importance of Face-to-Face Communication in Sales | p. 246 |
Partnering for Trust | p. 246 |
Conclusion | p. 248 |
Questions for Review or Discussion | p. 249 |
Orchestrating Communication: The Process of Selling in the Semiconductor Market | p. 251 |
The Web of Behind-the-Scenes Relationships | p. 251 |
Using ICTs to Overcome the Imperfect Organizational System | p. 253 |
Conclusion | p. 257 |
Questions for Review or Discussion | p. 258 |
Nothing Fishy Going on Here: Tracing the Quality of the Seafood Product | p. 259 |
Fisheries: a Vital Part of Norway's Economy | p. 259 |
The Regulatory Problem | p. 260 |
The Commercial Problem | p. 260 |
The Technical Problem | p. 261 |
Solutions | p. 262 |
The Value of Automating the Production Process | p. 264 |
The Doubled-Edged Sword of Traceable Information | p. 265 |
Conclusion | p. 266 |
Questions for Review or Discussion | p. 266 |
From Information to Emotion: The Changing Use of ICTs Following the 9/11 Tragedy | p. 267 |
The Case | p. 267 |
StrategyFirst's Work Culture | p. 268 |
Barbara's Role in StrategyFirst | p. 268 |
Barbara's Use of the Internet | p. 269 |
Barbara's Private Business and Social Use of ICTs | p. 270 |
Barbara in New York City After 9/11 | p. 270 |
Barbara in New York City After 9/11 | p. 272 |
Questions for Review or Discussion | p. 273 |
Give Me a Cellphone and I'll Give You Trouble: Technology Usage in a Young Start-Up | p. 275 |
Using Email and the Internet Productively | p. 276 |
The Unitended Consequences of ICT Use | p. 278 |
Communication Technologies in the Public and Private Domain | p. 280 |
Conclusion | p. 281 |
Questions for Review or Discussion | p. 282 |
Information Will Get You to Heaven | p. 283 |
Banned From Pursuing His Own Family Genealogy | p. 283 |
Networking as a Key Source of Information | p. 284 |
Email for Sharing Information | p. 285 |
His Elaborate Storage and Backup System | p. 286 |
The Challenge of Collecting Credible Information | p. 287 |
Conclusion | p. 289 |
Questions for Review or Discussion | p. 290 |
Postscript: The Source of Our Stories | p. 291 |
Index | p. 293 |
About the Authors | p. 302 |
Table of Contents provided by Ingram. All Rights Reserved. |
ISBN: 9780415965460
ISBN-10: 0415965462
Series: Routledge Communication Series
Published: 22nd January 2008
Format: Hardcover
Language: English
Number of Pages: 304
Audience: General Adult
Publisher: Taylor & Francis Ltd
Country of Publication: GB
Edition Number: 1
Dimensions (cm): 25.4 x 17.78 x 1.75
Weight (kg): 0.65
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