List of contributors xi
Foreword by Cheryl Atherfold xv
Foreword by Michael West xvi
Acknowledgements xviii
1. Transforming Health and Social Care Using Practice Development 1
Kim Manley, Valerie Wilson, and Christine Øye
Setting the scene at this time of high challenge 1
Practice development: its relevance to contemporary health and social care and crisis 2
Practice development: growing scope and impact from interprofessional collaboration and working with shared values 3
Developments since 2008 international edition 4
Living our values as editors and authors 7
The key concepts and structure of the book 8
Conclusion 10
References 10
2. Shaping Health Services Through True Collaboration Between Professional Providers and Service Users 14
Kristin Ådnoy Eriksen, Julia Kittscha, and Greg Fairbrother
Introduction 14
Examples of collaborative approaches 15
Discussion 21
Conclusion 23
References 24
3. Turning Point: Curious Novice to Committed Advocate 26
Catherine Adams, Ciaran Crowe, Crystal McLeod, and Giselle Coromandel
Inclusivity, relatability, effectiveness – Ciaran’s Eureka 27
Building contextual readiness – Cathy’s nemesis and enlightenment 29
Engagement 30
Facilitation – Crystal’s unrecognised talent 31
Co-production – collective ownership 33
Giselle’s experience with co-production 34
Conclusion 35
References 36
4. Sustainable Person-Centred Communities Design and Practice 39
Sharon Lee, Mayur Vibhuti, and Tobba Therkildsen Sudmann
Introduction 39
The litmus test – what are sustainable person-centred communities? 45
Facilitating creative and brave practitioners – critical appreciation of sustainable person-centred communities’ design and practice 47
Concluding remarks 48
References 49
5. Promoting Person-Centred Care for Older People 52
Victoria Traynor, Hui-Chen (Rita) Chang, Andreas Buscher, and Duncan McKellar
Introduction 52
Illustrating the application of claims, concerns and issues 53
Case studies 53
International, cross-setting and interdisciplinary learning 60
Conclusion and implications for undertaken practice development in aged care services 62
References 62
6. Education Models Embedding PD Philosophy, Values and Impact – Using the Workplace as the Main Resource for Learning, Developing and Improving 65
Rebekkah Middleton, Tracey Moroney, Carolyn Jackson, and Ruth Germaine
Introduction 65
Case study 1: The value of integrating a person-centred curriculum 66
Case study 2: Place-based learning 69
Measuring the impact of CPD in the workplace 73
Summary and conclusion 83
References 83
7. Critical Ethnography: A Method for Improving Healthcare Cultures in Practice Development and Embedded Research 86
Christine Øye, Claudia Green, Katherine Kirk, Cecilia Vindrola-Padros, and Greg Fairbrother
Introduction 86
Critical ethnographer as an embedded researcher 87
Introducing two case studies 88
Critical ethnography: a method for discovering ‘hidden’ practices and an avenue for practice development 94
Conclusion 97
References 97
8. A Global Manifesto for Practice Development: Revisiting Core Principles 99
Sally Hardy, Simone Clarke, Irena Anna Frei, Claire Morley, Jo Odell, Chris White, and Valerie Wilson
Introduction 99
Revising the PD principles through a stakeholder review process 100
Emergent themes 104
Comparing the 2008 PD principles with the revised 2020 PD principles 110
Conclusion 115
References 116
9. Theorising Practice Development 118
Emma Radbron, Clint Douglas, and Cheryl Atherfold
Introduction 119
Theoretical origins 119
Working with the ‘critical’ in critical reflection 120
Connecting through crisis: critical social science and person-centredness in PD research 122
Theory in action: a bicultural perspective 124
Reflecting on the future of theory and practice development 127
Invited commentary – Dr Deborah Baldie 128
References 129
10. Unpacking and Developing Facilitation 131
Rebekkah Middleton, Margaret Kelly, Caroline Dickson, Valerie Wilson, Famke van Lieshout, Kathrin Hirter, and Christine Boomer
Introduction 131
Unpacking facilitation – an overview 131
Facilitator development – developing person?centred facilitators 136
Facilitator development – moving to advanced facilitation 140
Conclusion 144
References 145
11. Re-Imagining Participation in Processes of Facilitation: a Case for ‘Humble Assertiveness’ 147
Gudmund Ågotnes, Karen Tuqiri, and Kristin Ådnoy Eriksen
Introduction 147
The process of facilitation – case examples 149
The complexity of facilitation – achieving meaningful participation 152
A commonality: culture 153
A commonality: participation 155
An approach towards facilitation: humble assertiveness 156
References 157
12. Leadership Relationships 159
Rebekkah Middleton, Shaun Cardiff, Kim Manley, and Belinda Dewar
Introduction 159
Relational leadership 160
Guiding lights of leadership 164
Leadership development strategies that enable effective workplace cultures 167
Conclusion 170
References 171
13. From Fractured to Flourishing: Developing Clinical Leadership for Frontline Culture Change 173
Duncan McKellar, Helen Stanley, Kim Manley, Selena Moore, Tyler Lloyd, Clare Hardwick, and Julia Ronder
Introduction 173
Background 173
The case studies 175
Discussion 182
Conclusion 184
References 184
14. Systems Leadership Enablement of Collaborative Healthcare Practices 187
Annette Solman, Kim Manley, and Jane Christie
Introduction 187
Developing systems leadership and management capability using facilitated learning 187
Keeping people focused with increasingly complex healthcare systems 190
Systems leadership and workforce factors influencing transformation 191
The role of facilitative leadership in improving care for older people across the system 196
Conclusion 197
References 198
References 204
15. Recognising and Developing Effective Workplace Cultures Across Health and Social Care that are Also Good Places to Work 205
Kate Sanders, Jonathan Webster, Kim Manley, and Shaun Cardiff
What is workplace culture and why is it important? 205
Background to collaborative inquiry 206
Developing ‘guiding lights’ through collaborative inquiry 207
Conclusion 216
References 217
16. Wellbeing at Work 220
Tristi Brownett, Valerie Wilson, and Alera Bowden
Introduction 220
What is wellbeing? 220
Flourishing 221
Why wellbeing matters at work 222
Dissemination and sustainability 225
Key moments on the journey 229
Launching the Wellbeing Strategy 229
Recognising the person and celebrating their achievements 229
Knowing what matters 230
Enhanced communication opportunities 231
Access to education 231
Living our values 231
Key insights 232
Conclusion 233
References 234
17. Flourishing People, Families and Communities 237
Carolyn Jackson, Valerie Wilson, Tanya McCance, and Albara Alomari
What is community flourishing? 237
Facilitating community engagement and development using practice development principles 240
Empowering citizens and communities to flourish through participatory research methods 241
Conclusion 247
References 248
18. Practice Development – Towards Co-Creation, Innovation and Systems Transformation to Foster Person-Centred Care 251
By Christine Øye, Valerie Wilson, and Kim Manley
Introduction 251
Societal challenges for a new decade 252
Practice development and person?centred care 252
Practice development and user involvement through co?creation 254
Practice development and innovation 255
Practice development and system approaches 256
PD: enabling through leadership and facilitation 257
Practice development beyond methods and a new global manifesto for PD 258
New directions through the International Practice Development Collaborative (IPDC) 259
Q1 Who are the up?and?coming practice developers in your area? 259
Q2 What professions (and consumers) do you currently engage in PD work? 260
Q3 What areas of PD should we be focusing on in the coming years? 260
Q4 What is one thing you would like to celebrate in relation to PD? 261
Conclusion 261
References 262
Index 265
