If you want to discover how to PASS THE ITIL4 EXAM for first attempt, this book is for you!
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In this book you will discover:
- Introduction to ITIL 4 Foundation
- 4 Dimensions of Service Management in ITIL
- ITIL 4 Service Value System
- The elements of ITIL 4
- General Management practices
- Service Management practices
- Technical Management practices
- Change Management
- Incident Management
- Problem Management
- ITIL 4 Foundation Guiding Principles
- ITIL 4 Foundation Continual Improvement as a Practice
- ITIL 4 Foundation Information Security Relationship and Supplier Management
- ITIL 4 Foundation IT Asset Monitoring & Event and Release Management
- ITIL 4 Foundation Service Configuration and Deployment Management
- ITIL VS IT Service Management
- Change Management Process in 5 Steps
- Project Management vs. Service Management
- Service Operations Management and ITSM
- IT Operations Functions
- Interfaces within ITSM
- The Value of ITSM
- Maintenance of IT Services
- Supplier Management Objectives
- COBIT VS ITIL
- Incident Management VS Problem Management
- Continual Improvement Model
- Benefits of Having an ITIL Certification
- How to Prepare for ITIL 4 Foundation Exam Online
- 50 of the most common asked ITIL 4 Foundation Exam Questions
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