In a world of increasing stress and constant change, supporting and developing employees has never been more difficult. Employee Experience is an essential resource for improving experiences at work.
To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology.
The second edition features evidence-based research on the most common challenges experienced globally and how a holistic approach to employee experience can solve them. There is updated coverage of questions that should be asked of data to help put people and their experiences at the heart of the organization and new case studies. Full of tools, tips and advice, this book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.
About the Author
Ben Whitter is the CEO of HEX Organization and the Founder of the World Employee Experience Institute (WEEI). Ben Whitter was recognized by Thinkers50 as one of the top management thinkers in the world for 2021 for his compelling EX research. He is best known for pioneering and popularizing the concept of employee experience worldwide. Based in London, UK, but operating globally, he shares his work & research through popular keynotes, advisory services, coaching and the global HEX Practitioner programme.
Industry Reviews
"Ben Whitter has woven the multiple strands of treating employees well into an integrated employee experience agenda. His work is comprehensive, insightful and pragmatic and will help any business or HR leader make real progress (from the previous edition)." -- Dave Ulrich * Rensis Likert Professor, Ross School of Business, University of Michigan, and Partner, The RBL Group *
"Navigating the complexities of employee experience has become the biggest differentiator of great workplaces. At last, a book that gives us the route map (from the previous edition)." -- Bruce Daisley * author, The Joy of Work, Former Vice President EMEA, Twitter *
"This book is fascinating! Ben Whitter presents a compelling case for why employee experience should be a top priority for any organization as we look to re-imagine the important role of work - as humans, organizations and society as a whole. The concepts discussed are very pragmatic and the important link to individual and business outcomes is profound (from the previous edition)." -- Colleen Schuller * Vice President, Head of Employee Experience, GSK *
"Employee experience is a clear business imperative and strategic enabler, and in this book Ben Whitter brings this to life with great passion and clarity. His HEX framework captures the essentials wonderfully and can be used by all to understand, diagnose, contextualize and strategize their own EX journey. Ben's excellent case studies make both the model and content real and come to life for all to understand, and the fact that these come from some of the most successful companies across many sectors and geographies shows this work is genuine and demonstrable (from the previous edition)." -- Andrew Longley * Global Senior Director of Talent, Adidas *
"A must-have blueprint for any CEO or people leader looking to create a long-term sustainable culture leading to positive business outcomes (from the previous edition)." -- Chief Executive Officer, Sykes Holiday Cottages * Graham Donoghue *
"Traditional HR is going through a massive disruption - and needs to. Without a purpose-led employee experience embedded into your culture and across your organization it is more difficult, if not impossible, to create a sustainable business model that will survive the good and the bad times. Ben Whitter's book provides a practical toolkit for any HR professional who really wants to bring alive what an organization stands for and the part their employees need to play (from the previous edition)." -- Dale Parmenter * CEO, DRPG *
"Globally, employee experience is really big news, and leading this new workplace agenda is Ben Whitter with his book Employee Experience. A must-read, it will have a positive impact for companies using Ben's methods, as well as individual executives looking to improve their careers. I highly recommend this read (from the previous edition)." -- Shaun Rein * Founder and Managing Director, China Market Research Group (CMR), author, The War for China's Wallet: Profiting from the new world order *
