Language, Bureaucracy and Social Control

By: Srikant Sarangi, Stefaan Slembrouck

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Paperback | 22 August 1996 | Edition Number 1

At a Glance

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258 Pages

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21.4 x 14.0 x 1.5

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Language, Bureaucracy and Social Control explores the varying inter-relationships between language, forms of bureaucratic organisation and social control. The text provides a detailed examination of the discursive dimensions of some of the key techniques of modern power: the ''productive'' surveillance practices of administrative and public service institutions. Special attention is paid to recent developments within the state domain and the private economy such as the introduction of consumerism and promotional practices in welfare institutions, and the spread of bureaucratisation in contexts such as banking and education.

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"Sarangi and Slembrouck have managed to squeeze an immensely complex subject matter into a concise, highly readable and instructive book." "Discourse and Society", 1997

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You Can Find This Book In

Non-Fiction Sociology & Anthropology Sociology Language & Linguistics Linguistics Semantics & Discourse Analysis Economics, Finance, Business and Management Sociolinguistics Politics & Government Public Administration Reference, Dictionaries & Guides Language History & General Works

Foreword
Acknowledgements
Language, bureaucracy and social control
Bureaucracy
Bureacracy and social control
Language and bureaucracy
Synopsis
Bureaucratisation and debureaucratisation in contemporary society
Introduction: what discourse practices are construed as bureaucratic?
Bureaucratisation and debureaucratisation
Changing discourse practices as action and as process
The analysis of language use
The language-situation dynamic
Social control as an area of struggle
Conclusion
The pragmatics of information exchange in bureaucratic discourse
Introduction: information exchange as a focus of study
Bureaucrats seeking information and clients giving it
Interpreting information exchange in pragmatic terms
Reversing the roles: clients seeking information and institutions avoiding giving information
Conclusion: regulated information exchange and social control
Role behaviour in discourse
Introduction
Modes of talk and multiple role behaviour
Discourse roles
Shifting role relationships and the construction of social identities
Role perception in discourse
Conclusion
The client's perspective: clients as citizens
Introduction
Challenging the inhuman face of bureaucracy
Creating an edge over the institution
Talking to bureaucrats in order to maintain non-clienthood
Client's response to institutional failure: the case of lost mail
Conclusion
The bureaucrat's perspective: citizens as clients
Introduction
Alarming the client
Maintaining bureaucracy through official documents: forms and leaflets
Conclusion
The discourse of mediation: bureaucrats' dilemma and clients' wisdom
Introduction
Social workers attemting to redress the imbalance
Counselling institutions
Institutional monopolies over mediation
Conclusion: socio-economic struggles over multi-tier bureaucracy
Instead of a conclusion
Bibliography
Appendices
Index
Table of Contents provided by Publisher. All Rights Reserved.

Language, Bureaucracy and Social Control

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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