Leadership and Management

Part 1 Understanding your organisation
1. The changing world of work
2. The internal environment
3. The formal organisation
4. The informal organisation

Part 2 Managing yourself
5. Strengthening your personal skills
6. Communicating with influence
7. Presenting information and negotiating persuasively
8. Building effective working relationships
9. Managing your personal productivity

Part 3 Leading and managing others
10. Understanding leadership
11. Understanding engagement motivation and retention
12. Assigning work and delegating duties
13. Building productive work teams
14. Leading today's teams
15. Providing formal and informal performance guidance
16. Managing underperformance

Part 4 Managing operations
17. Managing budgets and financial plans
18. Providing quality and engaging with customers
19. Increasing performance and productivity with the five keys, continuous improvement and innovation
20. Developing, managing and monitoring operational plans
21. Planning and managing projects
22. Identifying and managing risks
23. Managing for sustainability
24. introducing and leading change

Part 5 Workplace practice
25. Leading and attending meetings
26. Solving problems and making decisions
27. Using systematic, analytical tools and techniques
28. Recruiting and inducting and onboarding employees
29. Encouraging a learning environment and developing employees
30. Ensuring a safe and healthy workplace
31. Managing for psychological safety and well being
32. Moving from diversity to inclusion