Leadership-Driven HR

Acknowledgments xiii

Preface xvii

About the Author: Dr. David S. Weiss xxvii

Part One: Transforming HR 1

Chapter One: Being Leadership-driven 3

HR as a Driver of Business Leadership 5

HR Drives Value Through Leaders 8

HR is Driven to Lead 15

Conclusion 19

Summary 20

Chapter Two: Line of Sight to The External Customer 21

Stage 1: From Control to Service Providers 22

Stage 2: From Service Providers to Partnerships 24

Clear Line of Sight to the External Customer 25

Implications for HR’s Internal Relationships 27

Conclusion 31

Summary 32

Chapter Three: “Lighten Up” To Deliver Priorities 33

Lighten Up to Rebalance Work 34

Leadership and the Need to Lighten Up 34

Lighten Up by Removing the “Noise” from the System 37

The 4Ds: Delete, Delay, Distribute, Diminish 40

Conclusion 48

Summary 49

Part Two: The Work of HR 51

Chapter Four: The HR Triangle Chart 53

People Capabilities, Organizational Capabilities, and HR Value Propositions 55

Apply the Lighten-Up Process to the HR Triangle Chart 57

Conclusion 59

Summary 60

Chapter Five: People Capabilities 61

The Find People Capability 62

The Develop People Capability 68

The Retain People Capability 82

Conclusion 88

Summary 89

Chapter Six: Organizational Capabilities 91

Cultural Transformation and Implementing Change 92

Restructuring and Design 93

Organizational Alignment 99

Return on Investment in Human Capital 108

Conclusion 119

Summary 120

Part Three: The HR Value Proposition 123

Chapter Seven: HR Value Proposition: An Overview 125

The Seven Steps to Develop an HR Value Proposition 129

Confirm that the HR Value Proposition Mitigates the Business Risk 130

HR Must Partner to Deliver the HR Value Proposition 133

Conclusion 134

Summary 135

Chapter Eight: Build Leadership Capacity 137

Management Capacity Versus Leadership Capacity 138

Element 1: Applying Innovative Intelligence 141

Element 2: Applying Emotional Intelligence 147

Element 3: Aligning Employees and Teams to the Future Direction 152

Element 4: Engaging Employees and Teams with the Future Direction 155

Integrating the Four Elements of Leadership Capacity 161

Conclusion 163

Summary 165

Chapter Nine: Accelerate Culture Transformation 167

Why Is Accelerating Culture Transformation So Challenging? 168

What Is Culture? 169

The Laser-Beam Approach to Culture Transformation 171

Final Observations about Culture Transformation 187

Conclusion 191

Summary 192

Chapter Ten: Implement Change 195

Change and Transition 197

Eight-Step Implementing Change Process 198

Conclusion 229

Summary 230

Chapter Eleven: Making Leadership-driven HR Happen 233

F: Forward Thinking 236

O: Outside-In 240

C: Co-Create 243

U: Up-to-Date 250

S: Synergies Within HR 252

Conclusion 257

Summary 260

Index 263