Logistics Handbook

Contents Preface Section I Perspectives on Logistics Management 1. Evolution of the Integrated Logistics Concept 2. Evolution of the Logistics Profession 3. Logistics in the Decade of the 1990s Section II Strategic Logistics Planning 4. Logistics Strategy 5. Customer Service Strategy and Management 6. Marketing Channels: Strategy, Design, and Management 7. Logistics Network Modeling 8. Logistics Strategy: Integration, Implementation, and Management Section III Logistics Quality and Productivity 9. Total Quality Management in Logistics 10. Measuring the Performance of Logistics Operations 11. Integrating Logistics Strategy in the Corporate Financial Plan 12. Logistics Cost, Productivity, and Performance Analysis 13. Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance Section IV Materials Management 14. Demand Forecasting 15. Inventory Decision Framework 16. Inventory Control 17. Distribution Resource Planning 18. Sourcing and Supplier Management 19. Production and Manufacturing Resource Planning in a Just-in-Time Environment 20. Packaging Section V Transportation Management 21. Transportation Outlook and Evaluation 22. The Role of New Information Technology in the Practice of Traffic Management 23. Integration of Purchasing and Transportation Decision Making 24. Contract Logistics: Is Outsourcing Right for You? Section VI Distribution Facilities Management 25. Materials Handling System Design 26. Materials Handling Technologies 27. Site Selection 28. Using Warehouse Information Section VII International Logistics Management 29. The International Logistics Environment 30. Import/Export Management Section VIII Logistics Information Systems 31. Positioning Information in Logistics 32. Logistics Information Systems Design 33. Electronic Data Interchange in Logistics 34. Strategic Information Linkage Section IX Logistics Organizations and Human Resources Management 35. Organizing for Effective Logistics Management 36. Labor Relations in the 1990s 37. Focused Human Resources Management: Key to Logistics Effectiveness 38. Proactive Change Management in Logistics Section X Contemporary Issues in Logistics 39. Third-party Logistics 40. Environmental Issues in Logistics 41. Logistics in the Service Industries 42. Logistics Technology in the Twenty-first Century Appendix A. Publications and Other Sources of Information parAppendix B. Trade and Professional Organizations of Interest to Logistics Management Personnel About the Contributors Index