Maintenance Benchmarking and Best Practices

PrefaceAcknowledgmentsIntroductionPart 1: Maximizing Maintenance Best Practices with a Profit-Centered ApproachChapter 1: A Profit- and Customer-Centered Maintenance StrategyChapter 2: Key Requirements for Profit- and Customer-Centered MaintenanceChapter 3: Four Real Maintenance Challenges We All FacePart 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance ExcellenceChapter 4: The Scoreboard for Maintenance Excellence Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence AssessmentChapter 6: Strategy for Developing a Corporate-Wide ScoreboardChapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!Part 3: Developing Your CMMS as a True Maintenance Business Management SystemChapter 8: Maximizing the Value of CMMS for Profit-Centered MaintenanceChapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX