Managing Interpersonal Conflict

Section One: Conflict research and meta-analysis Meta-analysis and conflict research --Raymond W. Preiss and Mike Allen An overview of conflict research --Michael Roloff Section Two: Facilitating interpersonal conflict in legal contexts An overview of conflict management issues in legal contexts --Nancy Burrell and Susan Szmania Jury decision making --Edward Mabry, Ann Burnett and Mike Allen Sexual harassment --Mike Allen Victim offender mediation --Susan Szmania Environmental mediation --Nancy Burrell and Mike Allen Divorce mediation --Nancy Burrell Section Three: Institutional conflict management An overview of conflict management issues in public and private agencies --Nancy Burrell and Robert Ricigliano Mediation in education --Nancy Burrell International mediation --Robert Ricigliano and Kelly Knutson Use of threats in bargaining --Raymond Preiss Hardline / softline bargaining strategies --Mike Allen Conflict styles --Barbara Gayle Section Four: Personal and Relational Repair An overview of interpersonal conflict management -- Nancy Burrell and Lindsay Timmerman Couples' condom use -- Tara Emmers-Sommer Parental style with children --Mike Allen Homophobia --Isabel Bauman, John Bourhis and Mike Allen Use of accounts --William Benoit and Mike Allen Use of demand / withdraw in marriage --Nancy Burrell, Christine Hill, Susan Szmania and Mike Allen Argumentativeness --Mark Hamilton, Dale Hample and Mike Allen Section Five: Conflict research and meta-analysis Commentary 1 --Tricia Jones Commentary 2 --Marshall Scott Poole and Linda Putnam Commentary 3 --Steve Wilson State of textbooks in interpersonal conflict --Mike Allen and Raymond Preiss