Preface
PART | 01 | About Expertship
Chapter | 01 | The Age of the Expert
Chapter | 02 | The Expertship Model
Chapter | 03 | How to Get the Best From This Book
PART | 02 | THE RELATIONSHIP DOMAIN
Mastering Personal Impact
Chapter | 04 | Exploring Our Personal Brand
Chapter | 05 | The Brand Power of Emotional Intelligence
Chapter | 06 | Being a Positive Influence
Chapter | 07 | Being Self-Aware and Adaptive
Chapter | 08 | Being a Results Driver
Chapter | 09 | The Expert Energy Engine
Chapter | 10 | The Art of Saying No
Chapter | 11 | Mastering Courageous Conversations
Mastering Stakeholder Engagement
Chapter | 12 | Expert Stakeholder Strategy
Chapter | 13 | Stakeholder Mapping
Chapter | 14 | Building Internal Networks
Chapter | 15 | Building External Networks
Chapter | 16 | Managing Our Networks
Chapter | 17 | What Motivates Stakeholders?
Chapter | 18 | Intelligent Networking
Mastering Collaboration
Chapter | 19 | The Barriers to Collaboration
Chapter | 20 | The Power of Listening
Chapter | 21 | The Madness of Meetings
Chapter | 22 | The Many Team Roles of Experts
Chapter | 23 | The Desire to Influence
Chapter | 24 | Next-Level Communication
Chapter | 25 | The Expert as Diplomat
PART | 03 | The Value Domain
Mastering Market Context
Chapter | 26 | Why Market Context Matters So Much
Chapter | 27 | Becoming a Student of Your Organization
Chapter | 28 | Becoming a Student of the Competition
Chapter | 29 | Becoming a Student of our Customers
Mastering Value Impact
Chapter | 30 | Understanding Value Impact
Chapter | 31 | Creating Operational Value
Chapter | 32 | Creating Customer Value
Chapter | 33 | Creating Competitive Advantage
Mastering Change Agility
Chapter | 34 | Change Agility
Chapter | 35 | Being a Change Supporter
Chapter | 36 | Being a Change Catalyst
Chapter | 37 | The Expert's Role in Leading Change
PART | 04 | The Technical Domain
Mastering Expert Knowledge
Chapter | 38 | Leveraging Expert Knowledge
Chapter | 39 | The Art of Knowledge Seeking
Chapter | 40 | The Art of Knowledge Curation
Chapter | 41 | The Art of Knowledge Generation
Mastering Solutioning
Chapter | 42 | The Expert Art of Solutioning
Chapter | 43 | Identifying Problems
Chapter | 44 | Solving Problems
Chapter | 45 | Actively Responding
Mastering Knowledge Transfer
Chapter | 46 | Knowledge Transfer
Chapter | 47 | Knowledge Sharing
Chapter | 48 | Becoming a Knowledge Coach
Chapter | 49 | Building a Talent Factory
Chapter | 50 | Building a Personal Growth Plan
PART | 05 | Additional Resources
Index
Further Reading
About The Authors
Develop Your Expertship
Dedication and Acknowledgments