Mastering Mentoring and Coaching with Emotional Intelligence

Increase Your Job EQ

By: Patrick E Merlevede, Denis Bridoux

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Paperback | 14 August 2004

At a Glance

Paperback
248 Pages

Dimensions(cm)
22.86 x 19.05 x 1.91

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The material included in this book has emerged over several years of mentoring, coaching and training. Following a qualitative survey, the authors identified the key components of both mentoring and coaching and the need to clarify the similarities and differences between them.

The book updates the area of mentoring and coaching with emotional intelligence and includes:

Coaching and mentoring questionnaires to assess skill level
Powerful techniques for short-term and long-term interventions
Practical tips and exercises
Strategies suitable for both mentor and coach

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You Can Find This Book In

Non-Fiction Self-Help, Personal Development & Practical Advice Advice on Careers & Achieving Success Psychology Psychology: Emotions Business & Management Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Leadership & Motivation for Management Education Careers Guidance

Industrial or Vocational Training Occupational & Industrial Psychology Popular Psychology Neuro Linguistic Programming NLP

Acknowledgments	p. v
Preface	p. vii
Introduction: What This Book is All About	p. ix
From caterpillar to butterfly	p. ix
Who should read this book	p. xii
What is the book's subject?	p. xii
Three developmental roles in business	p. xiv
The book's themes	p. xv
Figuring out what you want	p. xv
Deciding what to do	p. xvi
Making sure it happens	p. xvi
The day after	p. xvi
How this book is organized	p. xvii
Starting from the Beginning	p. 1
Mentoring--some background	p. 1
The Lessons of Athene	p. 2
The mentoring attitude	p. 4
The history of coaching	p. 5
What can the sport coach teach us?	p. 8
Organizing the Mentoring and Coaching Processes	p. 11
The contract/agreement	p. 11
Integrating coaching in the HR strategy	p. 14
Seven steps to ensure an effective mentoring relationship	p. 15
Choosing a protege	p. 16
Connecting	p. 18
Outlining the relationship	p. 19
Getting to the bottom of it	p. 19
Concrete actions	p. 20
Following up	p. 21
Get out of the way	p. 22
Career acceleration	p. 23
Checklist: recognizing a high-potential employee	p. 23
Pitfalls of acceleration and their solutions	p. 26
Image of favoritism	p. 26
Time to prove	p. 27
Setting up a formal mentorship program in your organization	p. 28
Making the case for mentoring	p. 30
The push and the pull of mentoring and coaching	p. 32
Taking Stock and Moving Ahead	p. 37
Behavioral observation: what you are already good at?	p. 37
Self-assessment	p. 37
Calculating your score	p. 38
Interpretation of your score	p. 40
Expectations and how to manage them	p. 42
Confidence to act as if	p. 50
The presuppositions you want to have	p. 51
Developing compelling intentions: the itinerary of change	p. 58
Short-Term Mentoring Skills	p. 65
Listening and reflecting skills: how to make the most of what your protege tells you	p. 65
Communication skills: dos and don'ts of feedback in the mentoring relationship	p. 67
Building rapport	p. 68
Timing	p. 68
Form	p. 69
Flexibility of behavior	p. 69
DESC feedback format	p. 70
Self-evaluation	p. 73
The "Johari Window"	p. 73
Process: unstructured 360-degree feedback	p. 75
Perceptual positions	p. 76
From feedback to action	p. 80
Exploratory skills: asking the right questions	p. 82
Three rules for asking questions	p. 82
Dealing with emotions	p. 85
Systemic thinking	p. 89
Static and mechanical versus process and organic	p. 91
Structuring an issue	p. 92
SCORE!	p. 92
Discovering patterns	p. 94
People skills: generating enthusiasm and energy	p. 97
Creating challenges	p. 98
Adjusting the communication style	p. 100
Metaphorical communication	p. 102
Integrating your short-term skills: a coaching procedure	p. 104
The coaching form	p. 108
Long-Term Mentoring Skills	p. 111
A primer on values, work attitude, and motivation	p. 111
Meta-programs	p. 114
Values and culture	p. 125
The integrity moment	p. 128
Beliefs	p. 131
Thought viruses	p. 134
Along the career track	p. 136
The past	p. 136
The present	p. 138
The future	p. 139
Aligning the protege's mission	p. 143
Linkages between behavior and company strategies	p. 148
The spiritual level	p. 150
The changing workplace	p. 151
The balancing act	p. 155
Balance in time	p. 155
Balance across time	p. 159
Dealing with our shadow side	p. 163
Flow states	p. 164
Rebalancing	p. 165
Integration: Mentoring, a way of life?	p. 169
Conclusion: Well-Groomed Butterflies	p. 171
Mentoring and Coaching Treasure Chest	p. 173
Modeling project	p. 173
Conclusions	p. 178
Competence Versus Challenge	p. 179
How many options do you have?	p. 179
What can you do to increase your slice of the jobs pie?	p. 180
Framing skills: setting the scene	p. 188
Framing the encounter	p. 189
Preframing	p. 190
Some operational frames	p. 192
The meta-SWOT analysis	p. 195
The meta-octant consequence-evaluation system	p. 203
The Coach and the Fly	p. 209
The counsels of Athene	p. 211
Annotated Bibliography	p. 217
Additional skills	p. 217
Business books	p. 218
Self-help books	p. 219
jobEQ.com	p. 219
Bibliography	p. 221
Table of Contents provided by Ingram. All Rights Reserved.

Mastering Mentoring and Coaching with Emotional Intelligence

Increase Your Job EQ

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

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