Preface | p. ix |
Introduction | p. xiii |
The Author | p. xxvii |
It Project Management Concepts | |
Highly Structured Project Management | p. 3 |
Overview | p. 3 |
Capability Maturity Models | p. 4 |
Highly Structured Project Management | p. 6 |
Factors for Managing Project Risk | p. 8 |
Classic Project Management Activities | p. 9 |
Key Requirements Characteristics | p. 17 |
Common Design Issues | p. 19 |
Summary | p. 21 |
Suggested Reading | p. 22 |
Agile Project Management with Scrum | p. 23 |
Overview | p. 23 |
Open Exchange of Information to Stakeholders | p. 27 |
Visual Display of Project Information | p. 28 |
Provide Rapid Feedback of Project Status | p. 29 |
Use Efficient Design Methods | p. 30 |
Verify and Translate User Requirements | p. 30 |
Develop Multigenerational Designs | p. 33 |
End-User Control | p. 35 |
Summary | p. 36 |
Suggested Reading | p. 36 |
Process Improvement Methods | |
Accelerating Organizational Change | p. 39 |
Overview | p. 39 |
Change Readiness | p. 42 |
Key Change Tools and Methods | p. 44 |
Developing Project Charters | p. 46 |
Team Authority and Clarity | p. 49 |
Key Stakeholder Analysis | p. 50 |
Analyzing Promoting and Restraining Factors | p. 54 |
Analyzing Organizational Structures | p. 56 |
Managing Project Risk and Issues | p. 58 |
Planning Project Communications | p. 61 |
Managing Lean IT Projects | p. 61 |
Summary | p. 63 |
Suggested Reading | p. 64 |
Translating Customer Requirements | p. 65 |
Overview | p. 65 |
Key Design Goals | p. 67 |
Translating Customer Requirements | p. 68 |
Kano Needs | p. 69 |
Value Expectations | p. 70 |
Collecting the Customer Information | p. 71 |
Specifications | p. 72 |
Reasons for Poor Specification of Requirements | p. 72 |
Translating Critical-to-Quality (CTQ) Requirements | p. 74 |
Using the Analytical Hierarchy Process (AHP) | p. 77 |
Analytical Hierarchy Process (AHP) Ranking Scale | p. 77 |
Prioritizing Design Alternatives Using a Pugh Matrix | p. 80 |
Mapping Specifications to Systems | p. 83 |
Summary | p. 84 |
Suggested Reading | p. 86 |
Understanding Lean Concepts | p. 89 |
Overview | p. 89 |
Seven Forms of Waste | p. 92 |
Lean Tenets | p. 95 |
Lean versus Agile Project Management (APM) | p. 97 |
Reorganize Work Environment | p. 97 |
Create a High-Performance Work Team | p. 100 |
Understand Customer Value | p. 102 |
Develop Metrics and Measurement Systems | p. 103 |
Link Work Operations | p. 105 |
Level Demand of a Scrum Sprint | p. 106 |
Simplify Work | p. 107 |
Standardize Work | p. 109 |
Apply Mistake-Proofing Methods | p. 111 |
Balance the Flow of Work between Team Members | p. 112 |
Manage Bottlenecks | p. 114 |
Use Transfer Batches | p. 115 |
Reduce Setup Time | p. 117 |
Maintain System Availability | p. 119 |
Implement a Pull Scheduling System | p. 121 |
Summary | p. 122 |
Suggested Reading | p. 122 |
Software Development and Project Support | p. 125 |
Overview | p. 125 |
Development of System Specifications | p. 126 |
Capturing Stakeholder Requirements | p. 127 |
Use Cases | p. 130 |
E-Commerce Example | p. 132 |
Key Concepts of Efficient Software Design | p. 132 |
Software Quality Assurance | p. 138 |
Software Documentation | p. 140 |
Configuration Management | p. 141 |
Software Testing | p. 141 |
Software Deployment and Distribution | p. 144 |
Summary | p. 145 |
Suggested Reading | p. 145 |
Process Integration | |
Lean IT Application in Manufacturing and Service Systems | p. 149 |
Overview | p. 149 |
Information Technology (IT) Applications in Lean Systems | p. 150 |
Manufacturing Systems | p. 153 |
Enterprise Resource Planning (ERP) | p. 155 |
Forecasting | p. 157 |
Capacity Requirements Planning (CRP) | p. 160 |
Master Production Schedule (MPS) | p. 162 |
Quick Response Manufacturing (QRM) Systems | p. 162 |
Manufacturing Resource Planning (MRPII) | p. 164 |
Manufacturing Automation Protocol (MAP) | p. 168 |
Distribution Requirements Planning (DRP) | p. 169 |
Warehouse Management System (WMS) | p. 171 |
Advanced Shipping Notification (ASN) | p. 173 |
Service Systems | p. 175 |
Workflow Management (WM) | p. 175 |
Enterprise Application Integration (EAI) | p. 178 |
Business Activity Monitoring (BAM) | p. 179 |
Business Intelligence (BI) | p. 181 |
Business Process Modeling and Analysis (BMA) | p. 181 |
Business Process Management (BPM) | p. 184 |
Business Process Management Suite (BPMS) | p. 184 |
Summary | p. 186 |
Suggested Reading | p. 188 |
Measuring and Improving Performance | p. 191 |
Overview | p. 191 |
IT Governance | p. 193 |
Governmental and Industry Standards | p. 194 |
Measuring and Improving Performance | p. 195 |
Performance Metrics and Dashboards | p. 199 |
Measuring Lean IT Project Teams | p. 199 |
Measuring Software Creation and Deployment | p. 199 |
Measuring the Software Testing Process | p. 203 |
Measuring the Performance of Lean Systems | p. 204 |
Mapping Project and Design Metrics | p. 207 |
Measuring and Improving Performance | p. 210 |
Lean IT Applications | p. 216 |
Summary | p. 217 |
Suggested Reading | p. 218 |
Conclusion | p. 221 |
Glossary | p. 225 |
List of Figures and Tables | p. 237 |
Index | p. 241 |
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