A witty, illustrated guide to embracing and expressing emotions successfully at work.
Do I shake my boss' hand or give her a hug? Did I forget to mute my phone on the conference call? Does sending this email at 11 p.m. make me look impressive or unprofessional? Is it rude to reject my colleague's friend request on Facebook? Should I be more strict with my employee?
The modern workplace can be an emotional minefield, filled with unwritten rules about how much of your personality to reveal. And as our jobs become more collaborative, complex and stressful - as well as the centre of our identities - effectively embracing emotion will only become more important.
In No Hard Feelings, Liz Fosslien and Mollie West Duffy reveal the benefits of communicating emotion and acknowledging the emotions of others for both the individual and the company, and equip readers with practical tools to navigate the modern workplace successfully. Combining research in behavioural economics and psychology with sharp, funny two-colour illustrations, No Hard Feelings will show readers how to be more authentic, productive and fulfilled in the workplace.
About the Authors
Liz Fosslien is a marketing and design consultant who illustrates the webcomic Out of the Office, which lovingly pokes fun at the tech industry. Her clients include Reddit, Ernst & Young and Zumper. Liz's work has been featured on or by the Economist, Life Hacker, the Freakonomics blog, and NPR. She lives in Berkeley, California.
Mollie West Duffy is an organizational designer at IDEO New York and she is a professor at Stanford University and teaches an undergraduate design thinking class at Stanford's New York City Design School. She has helped companies and start-ups such as Casper develop good workplace culture. She writes a blog about start-up culture, and has written for Quartz and the Stanford Social Innovation Review.
Industry Reviews
A must-read that topples the idea that emotions don't belong in the workplace, No Hard Feelings offers a path towards a future I want to work in: an emotionally expressive, yet respectful (and high performing!) workplace -- Susan Cain * author of Quiet and Chief Revolutionary at Quiet Revolution *
No Hard Feelings is both a charming, sparkling read and a clear-eyed roadmap to harnessing the things that make us most human into tools that will make you more productive, effective and happier at work. A must-read for every leader and every aspiring leader -- Laszlo Bock * CEO of Humu and author of Work Rules! *
No Hard Feelings dispels the myth that there's no place for emotions at work. You can't communicate clearly unless you're aware of your own emotions and the emotions you're sparking in others. You can't build productive relationships at work if you're showing up like a robot. This book will help you build the emotional discipline you need to succeed -- Kim Scott * author of Radical Candor *
If you've ever thought it's best to check your emotions at the office door, this book will change your mind. It's full of lively illustrations and practical examples to show how you can harness emotions to become more creative, collaborative and productive -- Adam Grant * New York Times bestselling author of Originals, Give and Take and Option B with Sheryl Sandberg *
Warm, witty and wise, No Hard Feelings is the missing manual for reconciling emotions with professionalism - intelligently -- Chip Conley * New York Times bestselling author and hospitality entrepreneur *
Liz Fosslien and Mollie West Duffy address the elephant in the room, dissecting the ways that emotions at the office impact our ability to lead and thrive at every level of our professional careers. With compassion, research and clever comics (did I mention the elephants?) No Hard Feelings makes a real attempt at digging deeper than introvert memes to address the reality of workplace emotions we all live with -- Adam J. Kurtz * artist and author of Things Are What You Make of Them *
Don't send another email, attempt a serious conversation at work, or try to follow your intuition until you read this book. Your emotional intelligence at work is about to skyrocket. Equally valuable for the person who cries covertly in bathroom stalls and the kind who buries their emotions 20,000 leagues under the sea -- Dan Lyons * author of Disrupted and Lab Rats *
Excellent advice! -- Daniel Pink * author of When and Drive *
A useful guide on how to be less stressed, more productive, and simply happier on the job. And who among us wouldn't want that? -- Goop
A Next Big Idea Club Selection * Next Big Idea Club *
Fortune.com's Top 10 Business Book of 2019 * . *
