| Foreword | p. ix |
| About the Authors | p. xi |
| About the Technical Reviewer | p. xiii |
| Acknowledgments | p. xv |
| An Overview of Analytics | p. 1 |
| Understanding Analytics | p. 1 |
| The Value of Analytics | p. 2 |
| Why Analytics Implementations Fail | p. 2 |
| Environment Preparations | p. 4 |
| Summary | p. 22 |
| Seven Keys to Successful Reporting Projects | p. 23 |
| The Seven Keys Approach | p. 23 |
| Developing Executive Sponsorship | p. 23 |
| Department Managers | p. 24 |
| Senior Executives | p. 24 |
| Identifying Organizational Key Performance Indicators | p. 24 |
| Delivering Structured, Ad Hoc Reports | p. 25 |
| Selecting Appropriate Technologies | p. 25 |
| Reviewing the Appropriate Microsoft BI Tools for Various User Roles | p. 27 |
| Identifying and Prioritizing Final Phase-One Solution Components | p. 30 |
| Ensuring Data Availability | p. 32 |
| Proactively Reviewing Data Quality | p. 33 |
| Adjusting Core System Business Rules | p. 33 |
| Delivering Organization-wide Performance Management | p. 34 |
| Summary | p. 35 |
| Key Performance Indicators | p. 37 |
| Keeping KPIs Forward Looking | p. 37 |
| Understanding the Core Principles for KPIs | p. 39 |
| Using Specific Metrics | p. 39 |
| Ensuring Clear Metric Ownership | p. 40 |
| Keeping Metrics Measurable | p. 40 |
| Using Timely Metrics | p. 40 |
| Limiting the Quantity of KPIs for a Given Scorecard | p. 40 |
| Assigning Targets to KPIs | p. 41 |
| Aligning the KPI with Organizational Goals | p. 41 |
| Developing a KPI Step By Step | p. 41 |
| Assembling a Team to Define KPIs | p. 42 |
| Categorizing Potential Metrics | p. 42 |
| Brainstorming Possible Metrics | p. 43 |
| Prioritizing Draft Metrics | p. 43 |
| Performing a Final Filter on Metrics | p. 46 |
| Setting Targets for Selected Metrics | p. 49 |
| Combining the KPIs into a Scorecard | p. 51 |
| Summary | p. 51 |
| Microsoft Platform Components for Dashboards | p. 53 |
| Understanding the Analytics Pyramid | p. 53 |
| Creating Basic Analytics | p. 54 |
| Mapping KPIs to Source Systems | p. 55 |
| Identifying Specific Analytics Stakeholders | p. 58 |
| Prioritizing Scorecards and Reports | p. 59 |
| Developing Initial Reports and Dashboards | p. 61 |
| Moving into Intermediate Analytics | p. 80 |
| Developing a Basic Analysis Services Cube | p. 81 |
| Designing an Approach to Deliver Trend Data | p. 95 |
| Developing Your Data Mart and SSAS Cube | p. 95 |
| Evaluating Limitations in Your BI Platform | p. 96 |
| Considering Advanced Analytics | p. 96 |
| Summary | p. 97 |
| Core Components of SQL Server 2008 | p. 99 |
| Developing a Sales Manager Dashboard | p. 100 |
| Developing the Marketing Campaign Dashboard | p. 121 |
| Summary | p. 141 |
| SQL Server Analysis Services | p. 143 |
| Understanding Sales Trends | p. 144 |
| Identifying the Sales Trend Measures | p. 145 |
| Identifying the Sales Trend Dimensions | p. 145 |
| Tracking Search Engine Marketing | p. 157 |
| Indentifying the SEM Measures | p. 158 |
| Identifying the SEM Dimensions | p. 158 |
| Summary | p. 170 |
| Performance Management | p. 171 |
| Defining "Performance Management" | p. 171 |
| Managing Sales Performance | p. 173 |
| Creating the Dashboard Display | p. 173 |
| Drilling into the KPI Details | p. 179 |
| Managing Marketing Performance | p. 185 |
| Summary | p. 193 |
| Implementation and Maintenance of the Integrated System | p. 195 |
| Understanding the Project Management Phases | p. 195 |
| Beginning with the Envisioning Phase | p. 196 |
| Identifying the Project Scope | p. 197 |
| Calculating the ROI | p. 197 |
| Selecting the Project Scope | p. 198 |
| Planning the Project | p. 199 |
| Initiating the Design Phase | p. 203 |
| Designing the Schema | p. 203 |
| Designing the User Interface | p. 204 |
| Developing Use Cases | p. 205 |
| Working Through the Build Phase | p. 206 |
| Moving into the Test Phase | p. 206 |
| Releasing the Solution During the Deployment Phase | p. 208 |
| Training Various Resources | p. 209 |
| Releasing the Solution | p. 209 |
| Maintaining the System | p. 212 |
| Performing Core Maintenance | p. 213 |
| Moving Past the Initial Implementation | p. 214 |
| Performing Overall Project Management Tasks | p. 217 |
| Categorizing Project Management Tasks | p. 217 |
| Using SharePoint As a Project Management Tool | p. 220 |
| Summary | p. 221 |
| Case Studies | p. 223 |
| Reporting in a Hosted Business Application Environment | p. 223 |
| Identifying the Customer's Challenges | p. 223 |
| Exploring the Solution | p. 224 |
| Seeing the Results | p. 234 |
| Implementing Embedded Analytics | p. 235 |
| Identifying the Customer's Challenges | p. 236 |
| Exploring the Solution | p. 236 |
| Seeing the Results | p. 243 |
| Adding Web Analytics | p. 244 |
| Identifying the Customer's Challenges | p. 245 |
| Exploring the Solution | p. 246 |
| Seeing the Results | p. 247 |
| Summary | p. 249 |
| Index | p. 251 |
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