"This is an interesting and well written text that I feel would be useful to a wide variety of people, either as an introduction to the concept and practice of "continuous improvement and problem solving" or as a handy and effective revision."
Pam Dyson, freelance consultant, qualified accountant and Chartered Manager
"As I highlighted in my 2008 report 'High Quality Care for All' - Quality of Care must be a priority for all Healthcare Professionals in order to improve patient outcomes. This book emphasises the need for continuous quality improvement and gives readers a guide how to initiate making these improvements at work."
Professor the Lord Darzi of Denham, OM, KBE, PC, FRS.
"This book presents a practical and refreshing approach to patient safety and continuous improvement in patient care. It will help practitioners reflect on how they can remove the obstacles that sometimes prevent them from doing what they want to do: deliver high-quality and safe patient care. It has helpful tools and practical applications for individuals and teams to enable them to work together to review their services and to identify where root problems might exist." "I sincerely believe this book should be a compulsory read for all trainees across all professions."
Monica Fletcher OBE, MSc, PGCE, BSc (Hons,) DipN, DipHV.
"After 35 years working in general practice, in medical education and as a medical politician, I recognise the value of a system to enable doctors and practices to make improvements based on patient experience. This readable book shows how this can be achieved in a simple straightforward manner. Every medical practice should have a copy."
Dr Richard Brook, MBChB, FRCGP, (retired); ex chair Cheshire Local Medical Committee, Course Organiser for the Mersey Deanery.
"This is an interesting and well written text that I feel would be useful to a wide variety of people, either as an introduction to the concept and practice of "continuous improvement and problem solving" or as a handy and effective revision."
Pam Dyson, freelance consultant, qualified accountant and Chartered Manager
"As I highlighted in my 2008 report 'High Quality Care for All' - Quality of Care must be a priority for all Healthcare Professionals in order to improve patient outcomes. This book emphasises the need for continuous quality improvement and gives readers a guide how to initiate making these improvements at work."
Professor the Lord Darzi of Denham, OM, KBE, PC, FRS.
"This book presents a practical and refreshing approach to patient safety and continuous improvement in patient care. It will help practitioners reflect on how they can remove the obstacles that sometimes prevent them from doing what they want to do: deliver high-quality and safe patient care. It has helpful tools and practical applications for individuals and teams to enable them to work together to review their services and to identify where root problems might exist." "I sincerely believe this book should be a compulsory read for all trainees across all professions."
Monica Fletcher OBE, MSc, PGCE, BSc (Hons,) DipN, DipHV.
"After 35 years working in general practice, in medical education and as a medical politician, I recognise the value of a system to enable doctors and practices to make improvements based on patient experience. This readable book shows how this can be achieved in a simple straightforward manner. Every medical practice should have a copy."
Dr Richard Brook, MBChB, FRCGP, (retired); ex chair Cheshire Local Medical Committee, Course Organiser for the Mersey Deanery.
"The book sets out what it intended to do and covers all the key areas around improvement and standards. It is a good read and well laid out...I really enjoyed reading it and learnt a lot"
Peter Brennan MD, FRCS (Eng), FRCSI, Hon FRCS (Glasgow), FFST RCS(Ed), FDSRCS
