Managing the Professional Service Firm
By: David H. Maister
Paperback | 21 March 2003 | Edition Number 1
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Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.
Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."
Industry Reviews
author/co-author of "In Search of Excellence, Thriving on Chaos," and "Liberation Management"
The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.
Frederic W. Gluck
former managing director, McKinsey & Company
Important reading -- not just for managing partners, but for new associates.
James L. Heskett
Professor, Harvard Business School; co-author of "Service Breakthroughs"
David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why.
ISBN: 9780743231565
ISBN-10: 0743231562
Published: 21st March 2003
Format: Paperback
Language: English
Number of Pages: 400
Audience: General Adult
Publisher: Simon & Schuster UK
Country of Publication: GB
Edition Number: 1
Dimensions (cm): 2.6 x 23.5 x 15.5
Weight (kg): 0.452
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