Property Management

A Customer Focused Approach

By: Gordonington

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Hardcover | 28 July 1997 | Edition Number 1

At a Glance

Hardcover
224 Pages

Dimensions(cm)
21.6 x 14.0 x 1.91

Hardcover

RRP $280.00

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Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.

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