| Foreword | p. vi |
| Preface | p. vii |
| Acknowledgements | p. viii |
| Communication and the roles of public relations | p. 1 |
| Introduction | p. 1 |
| Communication | p. 2 |
| Corporate communication | p. 4 |
| Corporate social responsibility | p. 4 |
| Publicity | p. 6 |
| Images | p. 6 |
| Knowledge and understanding | p. 7 |
| Interest | p. 8 |
| Acceptance | p. 8 |
| Sympathy | p. 8 |
| External public relations sources | p. 9 |
| Introduction | p. 9 |
| Consultancies | p. 9 |
| Why use a consultancy? | p. 10 |
| Types of consultancy | p. 11 |
| Advantages of using a consultancy | p. 12 |
| Disadvantages of using a consultancy | p. 13 |
| Mixing and matching | p. 13 |
| Ethics and the law | p. 14 |
| Ethics | p. 14 |
| Codes of conduct | p. 15 |
| The law | p. 15 |
| Copyright law | p. 17 |
| Working with suppliers | p. 20 |
| The brief | p. 20 |
| The contract or agreement | p. 21 |
| Timetabling | p. 21 |
| Costings | p. 22 |
| Progress chasing | p. 22 |
| Working with publishers | p. 23 |
| The brief | p. 24 |
| The contract | p. 24 |
| The manuscript | p. 24 |
| Promotion and distribution | p. 26 |
| Working with printers | p. 27 |
| Background | p. 27 |
| The brief and the contract | p. 28 |
| Illustrations | p. 28 |
| Paper specification | p. 29 |
| Working with photographers | p. 30 |
| Choosing a photographer | p. 30 |
| Photographic libraries | p. 31 |
| Colour or black and white? | p. 32 |
| Location and studio work | p. 32 |
| Contact sheets, transparencies or digital? | p. 34 |
| Special effects | p. 35 |
| Assignment of copyright | p. 35 |
| Reproduction studios | p. 36 |
| Working with designers | p. 37 |
| Background | p. 37 |
| Desktop publishing | p. 38 |
| The brief | p. 38 |
| The work | p. 39 |
| Conclusion | p. 42 |
| Making videos | p. 43 |
| Introduction | p. 43 |
| The film makers | p. 43 |
| Costs | p. 44 |
| The concept | p. 44 |
| The script | p. 45 |
| Filming | p. 45 |
| Post-production | p. 45 |
| Exhibitions and other events | p. 47 |
| Exhibitions and trade fairs | p. 47 |
| Support at the stand | p. 48 |
| Setting up and running your own stand | p. 49 |
| Organizing an exhibition | p. 54 |
| Conclusion | p. 55 |
| Promotions and functions | p. 56 |
| Venues | p. 56 |
| The programme | p. 57 |
| The characteristics and categories of events | p. 58 |
| Visits | p. 64 |
| VIP visits | p. 65 |
| Royal visits | p. 65 |
| Sponsorship and educational activities | p. 66 |
| Patronage | p. 66 |
| Sponsorship | p. 67 |
| Why sponsor? | p. 69 |
| Forms of sponsorship | p. 70 |
| The National Lottery | p. 72 |
| Evaluation | p. 73 |
| Business writing | p. 74 |
| General rules | p. 74 |
| Reports and proposals | p. 75 |
| Memoranda | p. 75 |
| Minutes | p. 75 |
| Feature articles | p. 76 |
| Crisis management | p. 81 |
| What is crisis management? | p. 82 |
| How to cope | p. 82 |
| After it is over | p. 84 |
| Working with the media | p. 86 |
| Impact | p. 86 |
| Audiences | p. 87 |
| Television | p. 87 |
| Radio | p. 90 |
| Teletext and Ceefax | p. 90 |
| Television News Release Limited (TNR) | p. 91 |
| External media support | p. 92 |
| Distribution | p. 93 |
| Broadcast media | p. 93 |
| Monitoring and evaluation | p. 93 |
| Editorial support | p. 94 |
| Integrated Services Digital Network | p. 94 |
| More information | p. 95 |
| Planning and programming | p. 96 |
| Why have a programme? | p. 96 |
| The programme | p. 97 |
| How to plan the programme | p. 99 |
| Assessment and evaluation | p. 100 |
| Assessment | p. 100 |
| Evaluation | p. 101 |
| Conclusion | p. 104 |
| Conclusion | p. 105 |
| Further reading | p. 107 |
| The Institute of Public Relations Code of Professional Conduct | p. 109 |
| The law as it affects public relations practitioners | p. 113 |
| Model client agreement | p. 117 |
| Employment regulations | p. 124 |
| Checklist of public relations assistance on the exhibition stand | p. 127 |
| Event and conference planning | p. 129 |
| Planning guidelines--events | p. 131 |
| Planning guidelines--conferences | p. 132 |
| VIP visits | p. 134 |
| Royal visits | p. 136 |
| Written reports | p. 138 |
| Agenda format | p. 139 |
| Example of layout for an internal paper | p. 140 |
| Example of layout for minutes | p. 142 |
| Contingency planning for a crisis | p. 144 |
| Index | p. 148 |
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