Qualitative Research in Technical Communication

By: James Conklin (Editor), George F. Hayhoe (Editor)

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Paperback | 20 September 2010 | Edition Number 1

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416 Pages

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Addressing the explosive growth in qualitative research in recent years, this volume represents the first anthology to bring together a representative sample from this growing body of work, and comments on the reasons for the extraordinary interest in qualitative research. Contributors to the volume bring forward reports of significant, structured qualitative research into various aspects of technical communication practice, addressing the questions of what new insights researchers are generating about the working reality of todaya (TM)s technical communicators, and how technical communicators are perceived and treated by managers and by colleagues from other disciplines.

Including examples of qualitative methodologiesa "including ethnography, case study, focus groups, action research, grounded theory, and interview researcha " used by technical communicators to strengthen their practice, the result is a rich harmony of perspectives, as diverse as the field of technical communication itself.

This book will be of interest to to students and academics seeking up-to-date information on current industry practices in technical communication, as well as to practitioners in technical and professional communication. The book will also serve as a text in undergraduate seminars and courses at the mastera (TM)s level.

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Non-Fiction Language & Linguistics Reference, Dictionaries & Guides Writing & Editing Guides Technical Writing Society & Culture Media Studies Reference, Information & Interdisciplinary Subjects Research & Information Research Methods Interdisciplinary Studies Communication Studies

Economics Industry & Industrial Studies Media, Entertainment, Information & Communication Industries Information Technology Industries

Preface	p. vii
Qualitative Research in Technical Communication: Issues of Value, Identity, and Use	p. 1
Evaluating Qualitative Inquiry in Technical and Scientific Communication: Toward a Practical and Dialogic Validity	p. 25
The Future of Technical Communication: How Innovation, Technology, Information Management, and Other Forces are Shaping the Future of the Profession	p. 49
Modeling Information for Three-Dimensional Space: Lessons Learned from Museum Exhibit Design	p. 83
Toward a Meaningful Model of Technical Communication	p. 112
The Role of Rhetorical Invention for Visuals: A Qualitative Study of Technical Communicators in the Workplace	p. 145
A Work in Process: A Study of Single-Source Documentation and Document Review Processes of Cardiac Devices	p. 163
A Call for New Courses to Train Scientists as Effective Communicators in Contemporary Government and Business Settings	p. 189
Proceeding with Caution: A Case Study of Engineering Professionals Reading White Papers	p. 212
Using Web 2.0 to Conduct Qualitative Research: A Conceptual Model	p. 235
Heuristic Web Site Evaluation: Exploring the Effects of Guidelines on Experts' Detection of Usability Problems	p. 255
Making and Acting: Ethnographic Development of a Case Study Approach	p. 276
Integrating Experts and Non-Experts in Mathematical Sciences Research Teams: A Qualitative Approach	p. 294
Team Learning in Usability Testing	p. 331
Qualitative Research in Technical Communication: A Review of Articles Published from 2003 to 2007	p. 347
Conclusion	p. 376
Contributor Biographies	p. 384
Index	p. 389
Table of Contents provided by Ingram. All Rights Reserved.

Qualitative Research in Technical Communication

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